Community Q&A:
Website Builder - image upload fails
Hello all,
So this is very frustrating. Every time I try to upload an image using the website builder image gallery interface, it fails.
I've tried on multiple different connections and computers, and with the images on either local drives or USB drives. It always seems like it's working (it takes a long time and I do see my bandwidth used counts changing) but at the end it fails.
If I use the multiple image uploader, it will say
"Images uploaded: 0 of X
Images left: X
Cannot upload the remaining images: click 'Retry' to repeat the operation or click 'OK' to close the Multiple Image Upload window."
The single image uploader has similar results.
As you can imagine, this is VERY annoying & frustrating.
Please help! Even if I could upload the images via FTP that might be ok, if somebody knows the correct path. Ideally though, the feature that I'm paying for will work as expected.
So this is very frustrating. Every time I try to upload an image using the website builder image gallery interface, it fails.
I've tried on multiple different connections and computers, and with the images on either local drives or USB drives. It always seems like it's working (it takes a long time and I do see my bandwidth used counts changing) but at the end it fails.
If I use the multiple image uploader, it will say
"Images uploaded: 0 of X
Images left: X
Cannot upload the remaining images: click 'Retry' to repeat the operation or click 'OK' to close the Multiple Image Upload window."
The single image uploader has similar results.
As you can imagine, this is VERY annoying & frustrating.
Please help! Even if I could upload the images via FTP that might be ok, if somebody knows the correct path. Ideally though, the feature that I'm paying for will work as expected.
ANSWERS
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0
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Hello adolfo8, Thank you for your question. When you are having trouble uploading images, I first recommend making sure they are not extremely large(definitely less than 1MB, but I would recommend less than 100KB if possible). Smaller images will also cause your website to load more quickly. We are happy to help, but will need more information, so we can replicate the problem, such as: What type of browser are you using? What version? If you are using IE10, have you tried putting it in compatibility mode? Have you tried a different browser? Could you provide the full error message? You cannot upload the images to the Builder using FTP, as it pushes them to the server when you publish in the Builder. If you have any further questions, feel free to post them below. Thank you, -John-Paul
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