Community Q&A:

My website gets slow a few times during the day

Asked by:
mmeclimate / 11 Points Time:
2013-09-20 6:24 pm EST Category:
Website Troubleshooting Hits:
722
My website has become very slow. This happens especially when it is 8-10 AM in the United States. It has become impossible for my students to access the site and to work. I cannot even post anything there. Sometimes I have to wait for several minutes before the page loads. What's going on? It didn't use to be like that before. I think it is something to do with your servers. I appreciate any help you can give me! Thanks! Michel (m2lab.org)

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I'm trying to access my website now, and it is still extremely slow.
mmeclimate
11 Points
2013-09-20 06:28 pm EST
Hello Arnel,
Thanks for your comments. There was a slowdown today. I did the test you asked for and here are the outputs:
IP: 46.15.235.191

Michels-MacBook-Pro:CSVFILES michelmesquita$ ping m2lab.org
PING m2lab.org (205.134.241.109): 56 data bytes
64 bytes from 205.134.241.109: icmp_seq=0 ttl=47 time=308.212 ms
64 bytes from 205.134.241.109: icmp_seq=1 ttl=47 time=267.262 ms
64 bytes from 205.134.241.109: icmp_seq=2 ttl=47 time=227.083 ms
64 bytes from 205.134.241.109: icmp_seq=3 ttl=47 time=506.047 ms
64 bytes from 205.134.241.109: icmp_seq=4 ttl=47 time=465.093 ms
64 bytes from 205.134.241.109: icmp_seq=5 ttl=47 time=424.263 ms
^Z
[3]+ Stopped ping m2lab.org
Michels-MacBook-Pro:CSVFILES michelmesquita$ traceroute m2lab.org
traceroute to m2lab.org (205.134.241.109), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 0.981 ms 0.980 ms 0.946 ms
2 212.169.119.132 (212.169.119.132) 35.545 ms 29.885 ms 34.853 ms
3 212.169.119.133 (212.169.119.133) 34.730 ms 35.960 ms 33.637 ms
4 212.169.119.179 (212.169.119.179) 40.360 ms 40.448 ms 36.044 ms
5 212.169.119.180 (212.169.119.180) 40.060 ms 46.898 ms
212.169.119.181 (212.169.119.181) 28.964 ms
6 212.169.68.25 (212.169.68.25) 37.762 ms 45.368 ms
212.169.68.37 (212.169.68.37) 34.210 ms
7 212.169.68.46 (212.169.68.46) 43.185 ms
212.169.68.22 (212.169.68.22) 31.875 ms 42.321 ms
8 nyk-bb1-link.telia.net (80.91.247.117) 116.443 ms
nyk-bb1-link.telia.net (80.91.249.24) 121.683 ms
nyk-bb1-link.telia.net (80.91.247.117) 117.465 ms
9 las-bb1-link.telia.net (213.155.135.119) 223.730 ms 232.831 ms
las-bb1-link.telia.net (80.91.252.225) 233.809 ms
10 las-b3-link.telia.net (213.155.137.59) 206.460 ms
las-b3-link.telia.net (213.155.131.85) 220.144 ms
las-b3-link.telia.net (213.155.130.127) 224.037 ms
11 corporatecol-ic-156417-las-b3.c.telia.net (213.248.92.54) 345.380 ms 211.920 ms 244.267 ms
12 po10-dc1-core-1.corporatecolo.com (74.124.220.129) 213.816 ms 426.482 ms 218.454 ms
13 tge4-1-dc1-core-1.corporatecolo.com (66.117.1.86) 473.910 ms 212.460 ms 225.787 ms
14 whub37.webhostinghub.com (205.134.241.109) 222.364 ms 228.141 ms 219.230 ms


I appreciate any help you can give me. Remember that the slowdown is generally experience by participants from other countries/places as well! So, it might be something related to your server there.

Thanks!

-michel
mmeclimate
11 Points
2013-10-23 10:55 am EST

ANSWERS

0

arnelc
Staff
17,314 Points
2013-09-20 7:57 pm EST
Hello Mmeclimate,

Apologies for the slow site. Just to summarize the possible cause, you can view Server loads for more information. We have submitted this issue to our systems team for investigation. I will submit a support ticket on your behalf and you should see an update on this issue as they find information. Otherwise, if I get an update I will also post an update to this answer.

Apologies again for the server issues, I'm sure that we'll find the issue soon and resolve it in order to stop the periodic performance issues.

Regards,
Arnel C.

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Hello Arnel, I really appreciate your help. The website is still running slow during different parts of the day. For instance, it is slow right now. Some of my students have complained about this and I mentioned to them that you are working on this case. As I mentioned before, I strongly believe this has something to do with your servers, since my website is not that slow in other parts of the day. I'm looking forward to hearing from you again soon! Michel
mmeclimate
11 Points

2013-09-24 3:30 pm EST
Hello Mmeclimate,

Sorry to hear that the website is running slow. One thing that can help us identify the problem is if you submit a ping/traceroute diagnostic report. This would help to provide information on the issue from your location. It is recommended that you run this diagnostic DURING a slowdown event. Copy the results of the test in a response to the last support ticket response instead of opening a new ticket.

Apologies again for the apparent performance issues. Please let us know if you have any further questions or comments.

Regards,
Arnel C.
arnelc
17,314 Points
Staff
2013-09-24 7:50 pm EST
Thanks, Arnel. I did the test you asked for and I posted the results within this ticket. I hope you can help me with this. Thanks! Michel
mmeclimate
11 Points

2013-10-23 10:55 am EST
Hello mmeclimate,

This is our public forum, not a private ticket, here is a link to our guide on "How to submit a support ticket."

At this time your server is not experiencing any issues. Sites such as Pingdom Tools, or GTMetrix provide detailed information regarding what is loading and how long it takes.

I also looked at your traceroute, and there is some latency that seems to be caused by the route you are taking to our servers. The distance between you and your web server impact how fast your connection speed is. For example, users 1 mile away from the server will generally have faster connection speeds than users 5000 miles away.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
johnpaulb-whh2
12,339 Points
Staff
2013-10-23 6:01 pm EST
Hello mmeclimate,

Also, it may be beneficial to be moved to an East Coast server, since it seems closer to your location and we do not have any servers in Norway.

Web Hosting Hub has servers located in both the East and West coast of the United States. If a majority of your site visitors will be coming from Norway, then they will probably have faster connection speeds if we move your website to our datacenter on the East coast.

You can email a request to be moved, along with an explanation to: support@webhostinghub.com, be sure to include either your current Amp password, or the last 4 digits of the current credit card that we have on file.

This will create a ticket, and you will be sent an email upon resolution.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
johnpaulb-whh2
12,339 Points
Staff
2013-10-23 7:32 pm EST
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