How to Contact Tech Support/Customer Service

As a customer of Web Hosting Hub, if you have a question about website problems or billing/payment issues you can contact our Technical Support or Customer Service teams. If your question is not related to technical matters, you can save time by contacting our Customer Service team directly.

Reaching out to the right department helps to ensure that your questions are handled by the team that is optimized to serve you. In this article, you will learn the various reasons for contacting Customer Service vs Technical Support and also the methods by which you can contact us.

Should I Contact Tech Support or Customer Service?

Depending on your specific issue, you can contact our Technical Support or Custom Service team. Refer to the table below to help identify if which team can best address your concern.

AMP

Your Account Management Panel (AMP) is the system that you can log into to manage your Web Hosting Hub account. Many self-service tasks related to billing and purchases can be completed after logging into the AMP interface. For more information on the functionalities available from within AMP, you can review our Web Hosting Hub Billing Support page.

Search

Our Help Center is filled with a large selection of knowledge based articles and helpful guides. You can search for a possible solution to your question/concern by using the search function on the top of our Help Center page. There may be an existing tutorial or question asked by another customer that may help guide you to a solution or the assistance you need.

Submit a Verified Ticket From AMP

Your AMP (Account Management Panel) has a "Get Help" link in the upper right corner and also under Manage My Account. Click on that, then look for the section entitled "Submit a verified ticket to Billing or Technical Support". Here you will simply fill out a few fields and submit it. This will create a ticket in our system for the desired department (Support, Billing, etc) that is already verified. For more information, see our full guide:

• How to Submit a Ticket and Check on the Status

Launch a Live Chat

Once you are logged into your AMP, you can select the Chat button on the top right of the screen. When a pop-up appears, simply fill out the form and ensure you select the Support & Billing option. Since the live chat initiated from within your authenticated AMP session, your account is automatically verified.

Phone Support

When calling, please be sure to have your account verification information on hand. You can use either the Hashcode Verification for Live Calls and Chats found in your AMP, your current AMP password, or the last 4 digits of the credit card associated with your account.

Before Contacting Us

In order to make your support experience more efficient and pleasant, please have the following information ready when contacting us:

• The specific website or address URL that is having issues.
• Troubleshooting information about the issue (see below for details)
• Account verification (either your AMP password, last 4 digits of the credit card on file, or Hashcode Verification for Live Calls and Chats found in your AMP).

Troubleshooting Information

Supplying us the following information up front will help speed up your support request:

• What is the problem that you need assistance with?
• What is the history of the issue?
• Are you receiving any error messages?
• What steps can we take to replicate the issue?

Now that you are familiar with the various services that Tech Support and Customer Service can assist you with, you can contact them directly following any of the methods mentioned above!