Community Q&A:

How do I renew my domain only?

Asked by:
Joel77 / 11 Points Time:
2013-10-09 11:48 am EST Category:
Billing Hits:
913
How do I renew my domain which is expiring without having to renew my hosting which isn't expiring? I am only given the option to renew both domain and hosting when clicking the 'make changes - renew' process...
Thanks

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My case is nearly the same, but the expired date came and, suddenly without any advise from WHHUB, we can not access to the HOMEPAGE, instead some page appears.
Staff advice me to see this community.
iirkato
5 Points
2015-03-31 06:40 pm EST

ANSWERS

0

johnpaulb-whh2
Staff
12,339 Points
2013-10-09 4:48 pm EST
Hello Joel77,

Thank you for contacting us. You will have to contact Live Tech Support, so they can set your hosting plan to expire.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

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Thanks John, but you misunderstood my question. I don't need my hosting to expire. What I need is the option where it is not mandatory to renew my hosting (it has 2 years left) when I try to renew the my domain name (now expiring). The domain name was a first year free benefit when I purchased a 3 year hosting plan. So I have no need to renew a 3 year hosting when all I need to renew is the domain name...
So, when I try to renew the domain name I am stuck with a selection of renewing both hosting and domain name as one entity (not two...).
Please help?
Joel77
11 Points

2013-10-09 5:08 pm EST
Hello Joel77,

Your domain and hosting package will autorenew by default, usually a week or 2 before the renewal date. You can view your Renewal Dates in AMP.

This will not require any steps on your part, and you will receive an email receipt upon renewal.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
johnpaulb-whh2
12,339 Points
Staff
2013-10-09 5:24 pm EST
Thanks John ;)
Joel77
11 Points

2013-10-09 5:27 pm EST
0

TJEdens
Staff
1,198 Points
2015-03-31 7:04 pm EST
Hello Iirkato,

You will need to contact our billing department to find out more information regarding your domain.

Best Regards,
TJ Edens

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