Community Q&A:

cPanel - This site can't be reached

Asked by:
muchelleb / 8 Points Time:
2016-08-04 11:32 pm EST Category:
Cpanel Hits:
10,423
When I try to navigate to my cpanel, the only message I keep getting is 'cPanel - this site can't be reached'. I've tried multiple times over a few weeks.

I have given disabling my firewall a go, but that hasn't helped the problem. I have no idea what's causing it, but I really need to access my cPanel.

Please let me know if you can help with this.

Michelle

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ANSWERS

0

johnpaulb-whh2
Staff
12,339 Points
2016-08-04 11:42 pm EST
Hello Michelle,

Thank you for your question regarding issues logging into cPanel. As a test, try logging into cPanel over port 80.

You can do this by navigating to the following address, be sure to replace example.com with your actual domain name:
cpanel.example.com

This is included in the "Troubleshooting" section of our cPanel login guide.

You can also try and login over your "Temp cPanel URL" which can be viewed in your Account Technical Details of AMP.

Thank you,
John-Paul

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Thanks for your help.

None of these solutions work for me.

Going to cpanel.example.com takes me to the actual domain - that I no longer own.

The temp cPanel URL also isn't working. It does the same thing as opening my normal cPanel.

Are there any other work arounds?

Thanks for your help.

Michelle


muchelleb
8 Points

2016-08-28 12:18 am EST
I am able to get to the site and cpanel using the temp URLs without issue. Since I am able to connect, it would not be a server connection issue.

If you are still having trouble, you may want to contact Live Support so you can give them the exact URL you are connecting with. It is not safe to provide that information here.
ScottM
16,266 Points
Staff
2016-08-29 11:58 pm EST
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