Community Q&A:

"public_html" folder is gone!

Asked by:
HubFans / n/a Points Time:
2014-12-24 4:37 pm EST Category:
Cpanel Hits:
191
I got an email from WHS that my public_html folder is hacked. However, it is resolved now. I logged in to the Cpanel and found that the whole public_html folder is deleted. The technical support said that WHS team quarantined the folder. How can I get the folder back?

To ask this user for more information, please first login.

To submit an answer, please login.

ANSWERS

0

johnpaulb-whh2
Staff
12,339 Points
2014-12-24 5:22 pm EST
Hello,

Thank you for contacting us today about a quarantined folder. Since this issue is specific to your account, I recommend replying to the email our Systems team sent you.

This will re-open the ticket with them directly, and allow them to provide account specific information in a secure setting.

If you have any further questions, feel free to post them below.

Best Regards,
John-Paul

To submit a comment on this answer, please first login.
Want to share this Question?

Help Center Login

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!
Need More Help?

Help Center Search

Current Customers

Email: support@WebHostingHub.com Ticket: Submit a Support Ticket
Call: 757-416-6627 Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.
}