Community Q&A:

"public_html" folder is gone!

Asked by:
HubFans / n/a Points Time:
2014-12-24 4:37 pm EST Category:
Cpanel Hits:
191
I got an email from WHS that my public_html folder is hacked. However, it is resolved now. I logged in to the Cpanel and found that the whole public_html folder is deleted. The technical support said that WHS team quarantined the folder. How can I get the folder back?

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ANSWERS

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johnpaulb-whh2
Staff
12,339 Points
2014-12-24 5:22 pm EST
Hello,

Thank you for contacting us today about a quarantined folder. Since this issue is specific to your account, I recommend replying to the email our Systems team sent you.

This will re-open the ticket with them directly, and allow them to provide account specific information in a secure setting.

If you have any further questions, feel free to post them below.

Best Regards,
John-Paul

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