Community Q&A:

Softaculous issue in cPanel

Asked by:
Antonionavajas_ / 8 Points Time:
2013-06-20 5:59 pm EST Category:
Cpanel Hits:
1,042
Hello,
I have an issue with the Softaculous app in cpanel.

When I try to run it the browser launch the following PHP error:

"Site error: the file /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/enduser/inc.php requires the ionCube PHP Loader ioncube_loader_lin_5.2.so to be installed by the website operator. If you are the website operator please use the ionCube Loader Wizard to assist with installation."

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ANSWERS

0

arnelc
Staff
17,314 Points
2013-06-20 8:25 pm EST
Hello AntnoioNavajas,

I have the issue being reviewed by our systems team. I'll update this post as soon as I get word from, which should be shortly.

Regards,
Arnel C.

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Thanks a lot :)
Antonionavajas_
8 Points

2013-06-20 8:27 pm EST
Hi there, I am having the same problem, any update on this issue yet?
welsummer
6 Points

2013-06-24 1:16 pm EST
Just googled it and there seems to be an answer at
http://www.softaculous.com/board/index.php?tid=9&title=Ioncube_Loaders_Issue

backend needs some tweeking please:)
welsummer
6 Points

2013-06-24 1:20 pm EST
Hello welsummer,

Thank you for letting us know. This issue has been resolved for Antonionavajas, but we are currently working on your specific server, and it should be resolved shortly.

I also put up an Announcement on the support center to notify anyone else why may see this error.

We apologize for the inconvenience, and I will send you an email update upon resolution.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
johnpaulb-whh2
12,339 Points
Staff
2013-06-24 6:32 pm EST
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