Community Q&A:

Statistics not available

Asked by:
mikieanderson / 8 Points Time:
2013-08-14 12:26 pm EST Category:
Cpanel Hits:
285
I have been trying to get the latest stats on my site spirulinacanada.ca for 2 days now without success. The message always says that it's unavailable bacause its updating.

This cannot be normal. Pleas resolve asap.

Thanks...Michael

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ANSWERS

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bradm
Staff
1,846 Points
2013-08-14 4:19 pm EST
Hi Michael,

I'm sorry to hear the stats isn't updating at the moment for you. I assume you're referring to AWSTATS, which is found in your cPanel?

We do have a guide here on how you may be able to resolve this issue:

Update Awstats

If the above article doesn't help, you'll need to get in touch with our Support Team. They'll be able to access your account directly and assist you further.

Thanks,
- Brad

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