Concrete5 - Custom Theme Installation Error

Asked by:
mhmusic / 5 Points
Time:
2013-08-26 5:59 pm EST
Category:
Databases
Hits:
401
Hello,

I am trying to install & customize a Concrete5 theme I have downloaded outside the Concrete5 marketplace.

I have hosting with webhostinghub.com, installed Concrete5, created a database, & activated the theme.

Now, when I try to sign in to Concrete5, I get the following error:

An unexpected error occurred.
mysqlt error: [1146: Table 'jingle9_JLcontentdatabase.pkgThemeSweetpea' doesn't exist] in EXECUTE("SELECT * FROM pkgThemeSweetpea")

With the name of the database being 'jingle9_JLcontentdatabase' and my theme 'sweetpea'.

Any ideas on how to get past this error would be greatly appreciated. Thx!

To ask this user for more information, please first login.

To submit an answer, please login.

ANSWERS

0

johnpaulb-whh2
Staff
12,339 Points
2013-08-26 6:44 pm EST
Hello mhmusic,

Thank you for your question. I spent a good amount of time investigating this error, and unfortunately was unable to locate a good fix. Although, it seems like it is not installing successfully, I am unable replicate the error with the same theme, since it is only available for purchase.

I first recommend reinstalling the theme from scratch, by following the developers guide.

If you are still experiencing issues after that, I recommend contacting the theme developer. Since they created it, it may be an issue they are familiar with, or have a workaround for.

If they are not able to correct the problem, you may have to try a different theme option.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

To submit a comment on this answer, please first login.

Want to share this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!
Need More Help?

Help Center Search

Current Customers

Email: support@WebHostingHub.com Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.
}