Community Q&A:
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I had a core URL hosted with Hub that is pointing to different name severs - with a Joomla 2.5 website.
Today, I purchased a new URL from Hub; and pointed it to Hubs name server. (In public html of above core URL).
I deleted all files on Hub related to Joomla site. (I didn't think this information was valid anymore since other host provider is holding the data. remember: core url pointing to this host).
I thought my Joomla site resided NOT on Hub anymore.
Now, my site is gone. Is it because the new URL under the old, core one, is pointing to hub and core one pointing to other host?
Or,
was the old joomla data on Hub somehow still connected to other host and by deleting everything, I removed the site? If so, it's still showing on other host in cPanel/File Manager. But not online.
Does this make sense to someone out there? Ultimately, I need to transfer both URL's to Hub's PHP 3 server - after all this gets figured out. Jeez. Deadline is tomorrow night. can't work - no site . Any help on Easter for me? Thanks. kw\
Today, I purchased a new URL from Hub; and pointed it to Hubs name server. (In public html of above core URL).
I deleted all files on Hub related to Joomla site. (I didn't think this information was valid anymore since other host provider is holding the data. remember: core url pointing to this host).
I thought my Joomla site resided NOT on Hub anymore.
Now, my site is gone. Is it because the new URL under the old, core one, is pointing to hub and core one pointing to other host?
Or,
was the old joomla data on Hub somehow still connected to other host and by deleting everything, I removed the site? If so, it's still showing on other host in cPanel/File Manager. But not online.
Does this make sense to someone out there? Ultimately, I need to transfer both URL's to Hub's PHP 3 server - after all this gets figured out. Jeez. Deadline is tomorrow night. can't work - no site . Any help on Easter for me? Thanks. kw\
Best answer chosen by Web Hosting Hub staff
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Hello kwilder, I'm sorry you're having trouble with your website. I'm not sure I fully understand your questions, but I will do my best to assist. Currently you have two domains registered through us. For the sake of simplicity I will refer to them as domainA.com and domainB.com, with domainA.com representing the primary domain name on your hosting account. domainA.com is pointed to a different host while domainB.com is pointed to our Nameservers. Altering or removing files for domainA.com should not have any effect on that website since the domain is not currently pointed to our Nameservers. I'm also not having any trouble viewing that website. If that is the website you are having trouble seeing, I would recommend you try clearing your browser's cache. If the issue continues to occur, you will want to contact the host for that website to troubleshoot any issues their servers may be having. I also see that your account move has been completed and your account is currently on a server running PHP 5.3. You should now be able to proceed with any site migrations or software installations that need PHP 5.3 to run properly. Please let us know if you have any additional questions or need further assistance. Regards, Christi N. |
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