Community Q&A:

Domain Transfer says "saved"

Asked by:
carensdorf2 / 17 Points Time:
2013-06-04 8:30 pm EST Category:
Domain Pointing Hits:
1,216
I have submitted a request for my first (free) domain transfer with this account on Sunday, 5/26/2013. The transfer has still not propagated through DNS and I was wondering if the status of "saved" within CPanel of webhostinghub means there is additional action required on my part.

Any help is appreciated, thank you.

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ANSWERS

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ScottM
Staff
16,266 Points
2013-06-04 9:25 pm EST
Hello carensdorf2,

If the transfer is in a saved status, you will want to open it and see what step you are on. It typically means that you have not yet complete the steps and need to finish before the transfer will initiate.

Best Regards,
Scott M

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Hi Scott,

When I "continue" with the steps, it gets to the payment section (which I've already completed once and it showed me that this one transfer was free) but now it basically wants me to pay $12 again. Could you verify that I still have my one free transfer available and how I can go about processing this current one?

Thanks for your help Scott!
carensdorf2
17 Points

2013-06-04 9:30 pm EST
Hello again carensdorf2,

We have restored your transfer credit, so you should now be able to retry and not be charged. Let us know if you have any further issues with the transfer!

Best Regards,
Scott M
ScottM
16,266 Points
Staff
2013-06-04 9:45 pm EST
Thanks very much Scott, I will go ahead and give it a try.
carensdorf2
17 Points

2013-06-04 9:51 pm EST
Hi Scott,

I just tried to perform a new transfer and when i type in the domain I wish to transfer (andypapas.com) it shows an error message on the page that states "Domain already exists in the account".

Please advise.
carensdorf2
17 Points

2013-06-05 12:51 am EST
Wanted to follow-up on this item.

Any help is appreciated. Thanks very much.
carensdorf2
17 Points

2013-06-05 5:47 pm EST
Hello carensdorf2,

Thank you for your question. I looked into this and your domain transfer is listed as pending, which will stop you from initiating another transfer. However, I performed a Whois lookup and noticed you have private registration so you will need to have access to your private email(contact@myprivateregistration.com) to proceed with the transfer.

If you are registered through Melbourne IT already (yahoo and others use them), you can transfer immediately using the registration key.

After you update your private registration to a valid email address, I would recommend contacting live tech support, so you can provide your private key, and they can try to transfer manually.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
johnpaulb-whh2
12,339 Points
Staff
2013-06-05 7:43 pm EST
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