Community Q&A:

unable to upload my website to your server with FileZilla

Asked by:
HubFans / n/a Points Time:
2013-10-31 10:41 am EST Category:
Domain Pointing Hits:
1,580
I tried to upload my site through filezilla-ftp but it keep saying my login failed. what should I do?

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ScottM
Staff
16,266 Points
2013-10-31 5:41 pm EST
Hello,

Thank you for your question today. If you are getting login failure messages from FileZilla this means that either the username or the password is incorrect for the FTP account on the server that it is connecting to.

You may also want to ensure you are connecting to the correct server. For instance, if you are using the domain name but it has not yet been pointed to our nameservers, then the cPanel FTP account will not work.

Below is a guide on getting started with FTP for our accounts. It will help you in getting connected properly.

FTP Getting Started Guide

Kindest Regards,
Scott M

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