FTP error could not connect in dreamweaver

Asked by:
harryg / 5 Points
Time:
2013-03-20 4:52 am EST
Category:
Dreamweaver
Hits:
1,190
I just transferred my domain (harrygoldguitars.com) from another hosting site and can't seem to get dreamweaver to connect to my site via ftp.

Dreamweaver pops up with a Password or username error when i test the remote connection.

I've checked my passwords and username and am apparently in need of some assistance.

Thanks guys

To ask this user for more information, please first login.

To submit an answer, please login.

Best answer chosen by User

0

ScottM
Staff
16,266 Points
2013-03-20 4:04 pm EST
Hello harryg,

I noticed that your domain name is still pointing to the old hosts nameservers. If you are using the domain name as the host name in the dreamweaver, that will result in an error.

You will want to point the domain name to our name servers (ns1.webhostinghub.com and ns2.webhostinghub.com) for it to work.

This process takes approx 24 hours, so in the meantime you can simply use your account's IP address as the hostname.

Below is a link to instructions on how to find that particular IP address.
Finding your account's IP address

Be sure to use your cpanel username and password as the account name for FTP login as well. This should allow you to log in without issue.

Best Regards,
Scott M

To submit a comment on this answer, please first login.

Want to share this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!
Need More Help?

Help Center Search

Current Customers

Email: support@WebHostingHub.com Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.
}