Hi Scott,

Thanks for your reply. There are a couple of things I don't understand in your response, so I'll ask for clarification and answer your questions as best I can.

>>When I attempt this with Thunderbird.... I do have an issue when testing on your specific account.
When you say "issue" do you mean that you cannot (like I) create folders outside the inbox?

>> I can create the folders in the Inbox with both servers.
Yes, I have no problem creating custom folders in the Inbox, but as you probably surmised, that's not what I want to do.

>>Do note that when I attempt to create a new folder above the Inbox on my own server, it creates it under the Inbox anyway, so the result should be the same.
I think this is the crux of the problem. When I try to create folders outside the inbox using Apple Mail, they disappear (as you saw in my screen recording).

>>As for the folder appearing and then disappearing, I created a test email account on your hosting account and was not able to duplicate the issue.
Could you clarify the specific issue you could not duplicate? And were you using Thunderbird? And were you able to create a custom folder outside the Inbox?

>>Do you have your email settings pointed to the full server name or your domain name?
My email settings point to secure49.webhostinghub.com as I have not changed DNS settings yet.

Thanks,
Sunil

Hello Sunil,

I apologize as for some reason your reply did not show up for us. I have ran a script to fix permissions on your account which usually is the problem for folder creation. Please try to create the folders again. I also noticed in your video that you sent us, which I really appreciate, your Hub email is not on the sidebar unlike your rocket email. Have you tried to removing and re-adding the hub account?

Best Regards,
TJ Edens

Hello Sunil,

Sorry about the continuing confusion with the email folders issue that you have been trying to resolve. I tested this on my MacBook Pro with the latest OS X(El Capitan). First, I want to establish that the IMAP version that the server uses is Courier IMAP. Accounts created on the server have the normal primary folders such as Inbox, Trash, or Sent. However, any custom folder created by a client will create a folder UNDER that account.

When I looked at your account, your domain name bhatla.net is still pointed away and using a different mail server. However, you can create an email account here using the local server name (whub49.webhostinghub.com). I first created a test account tester@bhatla.net, then I created multiple folders using the Webmail client - RoundCube. You can look at the test account in the cPanel if you wish. Just change the password. The subfolders I created all appear in the account with no problem.

I then setup my Apple mail client pointing to whub49.webhostinghub.com and the test mail account. When I did this, I also set the path prefix to INBOX. With the path prefix set, I could create folders with no problem and they would be under the account. When you look at it in the Apple Mail client, it looks like your folder setup:



If I removed the Path prefix, then it would behave exactly as you were demonstrating in your video- the folder couldn't be created. The PATH prefix is required due to the requirements of the server. You can still create subfolders, but they will always be a under a particular parent account. I hope this makes sense for you. Let me know if your require any further explanation!

If you have any further questions or comments, please let us know.

Regards,
Arnel C.