Community Q&A:

Error in sending mails from my email account

Asked by:
Celesta / 11 Points Time:
2013-05-23 6:55 pm EST Category:
Email Troubleshooting Hits:
1,157
Hi, I recently changed the password to my emial account in control panel and am able to login to the account on webmail. However, when I send mails, an error response "failed to add recipient verification failed ..." we are also having problems sending from our php list admin panel. ... what could be causing this..

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Script stage: 5
246 emails failed (will retry later)
Finished this run
Waiting for 100 seconds before reloading
This is what we get fro php
Celesta
11 Points
2013-05-23 07:03 pm EST

ANSWERS

0

arnelc
Staff
17,314 Points
2013-05-23 7:47 pm EST
Hello Celesta,

Sorry to hear you are having problems with with the emails being sent. It appears that based on your description, you're using a script, and that when you changed the password, the script stopped working. Was it working before you changed the password? If so, then you may need to update the script or program you're using to send the emails so that it has the right password. When I look at the email logs, it shows that it does appear to be attempting to authenticate that user, but it cannot.

I cannot tell what email script you are using, but if you're using something like phpList, you may want review documentation on updating the password for the user. Otherwise, you may need to look at whatever script you're using and either have it updated or updated it yourself.

Another suggestion would be to change the email user that you're using in the script with an actual email account that you create within the cPanel. Emails appear to be coming from your account user name which was not intended to be a main mail receipient or sender of emails for the account.

Lastly, please also remember that our servers have a limit for the number emails that can be sent within an hour(250 per hour). I'm not seeing that you are hitting that limit in the log, but that may only be because your user is not authenticating correctly at the moment. If you need to increase the email limit, you will need to request through the Account Management Panel (AMP). Check out the article called Email Limit Exception Request in AMP.

I hope this helps get you pointed in the right direction to resolve the problem. Let us know if you require further assistance!

Regards,

Arnel C.

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Hi, I am looking into finding the setting to change the password access to info@birdlifezimbabwe.org now. And we usually only send out one list at a time, so we don't hit that limit. However I am concerned about what you wrote here "
Another suggestion would be to change the email user that you're using in the script with an actual email account that you create within the cPanel. Emails appear to be coming from your account user name which was not intended to be a main mail receipient or sender of emails for the account."

We did create info@birdlifezimbabwe.org in the cpanel with the intention of using this as an account to send mails to our memebers...if this is what you mean by "email user".... what do yo mean with account user name if not info@birdlifezimbabwe.org?
Celesta
11 Points

2013-05-23 8:02 pm EST
Hello Celesta,

When I'm looking in the email logs, I'm seeing the following:

2013-05-23 12:19:49 [19586] SMTP connection identification H=localhost A=127.0.0.1 P=44528 U=cpanelusername ID=1720 S=cpanelusernameB=identify_local_connection

I hid your account user name by replacing the text with "cpanelusername". Basically, it appears that the email is using that ID and not the email address of "info@birdlifezimbabwe.org". However, it may simply be a problem in the script and you just need to correct it, and then the email will use the correct username and password. Please review your script and then try sending it once more.

Let us know if you continue to have problems with it. If so, then provide us a little more information - such as the name of the script you're running, and we can try to narrow down the issue.

Regards,

Arnel C.
arnelc
17,314 Points
Staff
2013-05-23 8:26 pm EST
Hi. Is it possible that I have to make the change in the fantastico area of the cpanel? Or is that just for creating new lists? I have looked at what I can do with the link you have written above, and have attached screenshots to an e-mail, but no where am I able to update in php the password I changed to the info@birdlifezimbabwe.org on the control panel...there must be some way of getting to this "script"
Celesta
11 Points

2013-05-23 8:42 pm EST
Hello Celesta,

Can you provide us the details on how you send out the emails? We can't determine how you're doing that here. Any description of the steps to replicate your process would help. PHP files are simply text files that are saved on the server. So, as long as you know what you're using, then we should be able to help you find it. You may not be using phpList, you might be using something else. We just need to know what it is that you're accessing and running when sending out your emails.

Arnel C.
arnelc
17,314 Points
Staff
2013-05-23 10:30 pm EST
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