Thank you Amel. I checked the settings yesterday and it is using SMTP and the correct servers. I may have something wrong, but the problem started without us making any changes to our client configuration that had been working for some time. They are set up as IMAP accounts. I have to login with Facebook here, but if it helps, the sites are hopepreserved.org and littlepottedplant.org.

Hello Mark1700,

I was finally able to test on my own iPad mini and it works with no problem. I setup a test account under your hosting account. I also copied both of you on the emails. If you want to see the settings I used, simply open your email accounts using either your Outlook accounts, or by logging into your email using webmail. I tested NOT using SSL settings. And I used the default ports. My account was also setup as IMAP. I am unable to duplicate your problem, so please further information on the issue such as error messages so that we continue to investigate the account. You mentioned that you were using SMTP - this is normal. The setting for the outbound server should be: mail.hopepreserved.org or mail.littlepottedplant.org respective to the account.

We have no way of making changes that would affect your email settings, so it may due to an update on the iPad. I hope this helps to resolve the issue - please let us know if you require any further assistance.

Regards,
Arnel C.

I'm using the Secure SSL/TLS settings that webhostinghub says are recommended. I do want the email security. The settings are:

Incoming Server:
secure32.webhostinghub.com
mark@hopepreserved.org
<password>
Authentication Password (I've tried it with and without password authentication)
Server Port: 993

SMTP - Outgoing Server:
User (blank)
Password (blank)
Authentication (I've tired password and blank, same results)
Server Port: 465

It verifies the setting but when I send to a non-hopepreserved email address, the message is "A copy has been placed in your Outbox. Sending the message content to the server has failed."