Community Q&A:
Email suddenly stopped working
Asked by:
ameritrash73 / 8 Points Time:
2013-09-16 5:55 am EST Category:
Email Troubleshooting Hits:
1,302
ameritrash73 / 8 Points Time:
2013-09-16 5:55 am EST Category:
Email Troubleshooting Hits:
1,302
I recently transferred my domains to Web Hosting Hub and now Apple Mail won't access my mail. I have checked the settings multiple times to no avail. I also checked thru the webmail client Horde and (just like Apple Mail) it shows nothing any more recent than August 30th.
ANSWERS
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Hello ameritrash73, Thank you for your question. I performed a whois lookup for the domains that your have created email accounts for, and both domains expired with godaddy several weeks ago. When a domain expires, godaddy points the nameservers back to them. This causes your email to no longer work, since it is not resolving to our servers. I recommend renewing these domains with their registrar, then pointing them back to our Nameservers. Then after you allow 24 hours for propagation, the email should resume working. If you have any further questions, feel free to post them below. Thank you, -John-Paul
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