Community Q&A:
user email password change
My domain name is stevehogan.com. I have a subdomain tech-rx.com. I have email boxes set up under that subdomain. Users can log in via webmail at tech-rx.com/webmail. Everything seems to work fine except changing passwords. For example, user email is username@tech-rx.com. When they try to change their password, they get an error that says "You are not allowed to change the password for the user “username@stevehogan.com”."
Am I doing something wrong or is this a problem with email?
Am I doing something wrong or is this a problem with email?
Best answer chosen by User
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Hello Steve, and thanks a lot for your question. This is actually a bug in the way that cPanel handle's our theme it looks like. I'm going to try to get this information passed through the proper channels to see if this can be fully fixed. For now you should be able to login directly to cPanel, then under the Mail section, click on Email accounts. From here you can click on change password to update the password for any account. As a work around for allowing users themselves to update their own passwords you should be able to follow these steps.
Hope that information helps, please let us know if you're still having any issues getting this working. - Jacob |
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