Community Q&A:
Why is email access failing with ERROR: Connection dropped by IMAP server.
On secure34.webhostinghub.com, my WHH email accounts cannot be accessed, failing with the above message. Problem is occurring currently at 09:45am Pacific.
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Problem no longer occurs 15 minutes later. Continuing to monitor.
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ANSWERS
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Hello bidwell, Sorry to hear that you were having some issues accessing your email. Unfortunately I do see that there was a problem with the IMAP mail service on that server accepting new connections due to the IMAP authentication daemon having issues. It looks like the issues did persist for roughly a half-hour, and I apologize for the delay in repair. It seems that POP email connections were still working during this time, which might have caused a delay in our system administration team fully noticing the resolving the problem. Please let us know if you continue to experience any further issues at all. - Jacob |
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