Community Q&A:
Can't receive emails - address rejected
I am able to successfully send mail from my 2 email accts. But, when I tried to send an email from a @gmail.com, it comes back as an error. This is the email error from the gmail account.
Delivery to the following recipient failed permanently:
harryfung@m3lv.com
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 #5.1.0 Address rejected harryfung@m3lv.com (state 17).
Delivery to the following recipient failed permanently:
harryfung@m3lv.com
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 #5.1.0 Address rejected harryfung@m3lv.com (state 17).
Best answer chosen by Web Hosting Hub staff
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Hello hfung, I'm sorry you're having trouble with receiving emails. In order for email to be properly routed and handled by the Web Hosting Hub server your account is on, you will want to point your domain to our Nameservers. Once you have made that change, please allow 4-24 hours for DNS to propagate and email to function normally. Please let us know if you have any additional questions or need further assistance. Regards, Christi N. |
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