Community Q&A:
Emails sent from/to addresses on same domain not working
Hello!
I've got a Wordpress site using Ninja Forms for their contact form. The form submission script is configured to send emails from an address NOT on the site's domain, and send to 3 different addresses, 2 on the domain and 1 being a gmail address. Only the gmail address is getting the submissions. If I configure it so the "from" address is on the domain, like noreply@, nobody gets an email.
What must we configure in cPanel to get our PHP-based mail scripts to work using addresses on the domain of the hosting? I recall running into this issue with cPanel before and that the solution is a checkbox buried in a corner of the hosting panel.
Thoughts?
Mark
I've got a Wordpress site using Ninja Forms for their contact form. The form submission script is configured to send emails from an address NOT on the site's domain, and send to 3 different addresses, 2 on the domain and 1 being a gmail address. Only the gmail address is getting the submissions. If I configure it so the "from" address is on the domain, like noreply@, nobody gets an email.
What must we configure in cPanel to get our PHP-based mail scripts to work using addresses on the domain of the hosting? I recall running into this issue with cPanel before and that the solution is a checkbox buried in a corner of the hosting panel.
Thoughts?
Mark
ANSWERS
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Hello Mark, Sorry for the problems with the email being sent from your WordPress site. All mail must be verified with an account, so in the case of your form, it would need to use an established email account created in the cPanel. This way the mail can be sent using SMTP based with that account. Configuration for the email in WordPress is done in the php.ini file (see Updating your Local PHP settings for more info). You'll need to make sure these settings are in the file: SMTP = mail.example.com smtp_port = 587 username = info@example.com password = yourmailpassord sendmail_from = info@example.com You can create the email account in cPanel. If you don't want email to be sent to that address, create a forwarder for that specific email address, then click on "Discard and send an error " option for the forwarder. You can even designate the message that is seen. I hope this helps to answer your question, please let us know if you require any further assistance. Regards, Arnel C.
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