Community Q&A:

Just started getting multiple emails from contact form on website

Asked by:
HubFans / n/a Points Time:
2017-04-12 1:11 am EST Category:
Fighting Spam Hits:
80
Today i just started receiving multiple emails from a whole variety of email addresses on different domains (gmails, yahoo emails, hotmail emails etc. I am getting about one every few minutes. This has never happened before.

Question 1 - Is it just spam?
Question 2 - What is the best way to stop this?

Thanks for any direction or advice.

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ANSWERS

0

arnelc
Staff
17,314 Points
2017-04-12 6:30 pm EST
Hello,

Sorry for the problem with your form getting spammed. This is a common issue -especially when a form is not protected against automated hits. The best way to stop it is to add a verification step in the form that checks against "robots". Basically, you can do this by adding a plugin or form option (e.g. Captcha) that verifies that the person using the form is a person and not a robot. Here's an article that explains how to protect web forms.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.

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