Hello Hans,

Thank you for your questions today. I did a check on your account and do see that we have responded to every ticket that we received since your account's inception. It is possible that you did not receive the responses or that they were dealt with by your spam filters. We apologize if it seems like we were not responding as that is never our intention.

As for questions posted here, the support center is 'open' Mon-Fri 8am-9pm for answers to be received within 60 minutes. Any questions asked outside that time are dealt with when the Help Center reopens. You can, of course, ask questions at any time, of course. I do think this needs to be more prominent on the website so we will check into getting that added as well.

Now to your questions about SpamAssassin. The best way to catch more spam is to lower the score a bit. You can lower it by half or whole points (from 5 to 4.5 or 4). This should help it catch a bit more spam.

As to teaching SpamAssassin, I am not aware of a method that I can say works on a shared server. It can be done at the admin level, however. There is a guide online to help teach SpamAssassin via Cron job, however I cannot confirm this works for shared servers. If you wish to try, you can find the link here.

We are also working on another login option for those who do not wish to use their social media accounts for security reasons. Hopefully this will be rolled out soon so you can then have your own account within the Help Center. I completely understand as that is how I like to do things myself.

Please let us know if you have any further questions.

Kindest Regards,
Scott M