Community Q&A:

Cannot connect to the host via FTP.

Asked by:
TheOG / 8 Points Time:
2012-02-09 9:58 pm EST Category:
File Management Hits:
1,898
The site cannot be published to the specified location. Cannot connect to the host via FTP.

I am using the builder and I have not made any changes to the settings.

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Best answer chosen by Web Hosting Hub staff

0

ChristiNi
Staff
13,688 Points
2012-02-09 11:08 pm EST
Hello TheOG,

I'm sorry you had trouble publishing your site from the Premium Website Builder. While researching this for you I found that there was an issue with the DNS for your domain. Normally once a domain is registered or a DNS change is made, DNS propagates within 4-24 hours. Any time you have an issue with DNS more than 24 hours after making a DNS change, it's best to contact us through either the Support Center or by emailing our Support Team at support@webhostinghub.com.

We resolved the issue so that your site is working correctly and you can now publish from the Premium Website Builder. We apologize for any inconvenience this has caused.

Please let us know if you have any questions or need any additional assistance.

Regards,

Christi N.

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