Hello John-Paul
I did what you suggested. File Zilla got a connection but it stopped at this point:
....... ...........
Response: 200 Data protection level set to "private"
Status: Connected
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is your current location
Error: Failed to parse returned path.
Error: Failed to retrieve directory listing

Do you know why it´s not working completely? Maybe the path is wrong, how can I fix it?
Thank you.

Hello perigono,

Sorry to hear that you're having some issues connecting to your site when using FileZilla. The fact that you are able to connect to the site with Windows Explorer shows that it's more than likely either a setting in FileZilla causing the issues, or that you have some sort of security software such as a Firewall possibly blocking the application from a full connection.

According to other FileZilla users in the FileZilla forums, it would seem that a common cause of this issue is having your transfer mode set to Passive which is the default recommended setting, and they've had success connecting with it set to Active mode. You can control this setting by following these steps:

1. Click on Edit then Settings


2. Under the Connection section click on FTP


3. Try changing the Transfer Mode to Active

If that doesn't work, try to temporarily disable any network security applications that you might be running and possibly interfering with FileZilla's connection attempts.

Please let us know if you continue to experience these issues after trying these options.

- Jacob