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Thank you for the question b2beck! Make sure you are using the cpanel username and password and not the AMP username and password. You can find the cPanel username and password by doing the following. 1. Log into AMP 2. Make sure you are on your AMP home page. 3. Go to the bottom and click Details under the technical details. 4. The Hostname and username on this page is what you use. The cpanel password will be the same as the AMP password unless you changed it. If you need to specify a directory, you can use the following for your main domain (Addon domains have a different location). /public_html/ According to this tutorial, there is no reason to specify the directory. Exresso FTP The settings all in all should look like the following: Nickname: Your name or website Protocol: FTP Port: 21 Server: ftp.yourdomain.com or your server host User Name: the cpanel username Password: the cpanel password Remote path: Leave blank Hope this helps you connect. If you still cannot connect you will need tech support to watch the ftp logs as you try and connect. Unfortunately, We cannot do this in the support forum. If you need tech support to watch the logs, contact them by phone (1-877-595-4482) or chat. Best Regards, James R |
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