Community Q&A:

saved files are lost

Asked by:
HubFans / n/a Points Time:
2015-11-19 2:59 am EST Category:
General Information Hits:
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when I was using Win 8.1 windows live mail was my primary email source. I had saved several files under the storage unit. those files were lost during a refresh. can those files be retrieved? I have since upgraded to Win 10.

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ANSWERS

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arnelc
Staff
17,314 Points
2015-11-19 3:38 am EST
Hello,

Sorry for the problem with the lost files in your Windows system. Typically, we do not have any way of fixing that kind of problem as it's related to your local computer and the Windows software. However, we do try to provide some direction on issues that we see. I looked around on this particular problem and I may have found some information that can help you recover your files. Please see How to Recover Lost Storage folders in Windows Live Mail. There are several posts that may lead to a solution within the Microsoft Windows Support Community.

I hope this helps to answer your question, please let us know if you require any further assistance.

Regards,
Arnel C.

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