Community Q&A:

Full Backup not Doing a Full Backup

Asked by:
HubFans / n/a Points Time:
2018-08-29 4:43 am EST Category:
General Server Setup Hits:
46
When I generate a full backup, the "public_html" folder is not included in the archive. Its been like this for a while and I've been manually downloading "public_html". I am sure there is an actual reason for this. What can I do to generate a useful backup?

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ANSWERS

0

johnpaulb-whh2
Staff
12,339 Points
2018-08-29 4:10 pm EST
Hello,

Thank you for your question regarding a full backup not including the public_html folder. Since this does not sound like typical behavior, I recommend contacting our Live Support team so they can test within your specific account and troubleshoot further.

Thank you,
John-Paul

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