Community Q&A:

My emails mysteriously dissapear in my Horde email service. Why and what can I do to prevent this?

Asked by:
pat1958 / 5 Points Time:
2013-01-17 4:00 pm EST Category:
Horde Webmail Hits:
2,460
My emails dissapear in my Horde email service??? why and what can I do to fix?

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ANSWERS

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jamesr
Staff
2,132 Points
2013-01-17 5:42 pm EST
Thank you for your question pat1958!

If your emails disappear from the server it is most likely because you have a POP account set up in Outlook, Mac Mail, Thunderbird, or some other program checking the email. POP accounts will remove the emails from the server when they check email. Unfortunately, I cannot find your account to look at the email logs to verify this.

Regards,
James R

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Hi, i have the same problem, and, I check that is the reason, when i check my gmail inbox the message automatically erase frome horde inbox. ¿how to solve this? thanks.
Jersahi
3 Points

2019-09-19 11:06 pm EST
You will need to forward all the emails to another account. Then, remove the POP3 setup in Gmail. Add the email account back into Gmail. At this point you need to make sure you select "Leave a copy of retrieved message on the server." Finally, forward the old messages to the email account you have setup in Gmail.

Be sure to follow these steps in order to prevent losing all your emails!
carlosd
619 Points
Staff
2019-09-20 6:32 pm EST
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