Community Q&A:

How do I request a site restoration for a cPanel backup?

Asked by:
transcendentphoto / 5 Points Time:
2012-03-03 1:03 am EST Category:
New Customers Hits:
969
<div>i moved from previous provider to hub. i created archive/backup for my hole account under cp. the big file was uploaded to my new account on the hub. now i would like request: site restoration.</div>

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Best answer chosen by Web Hosting Hub staff

0

ChristiNi
Staff
13,688 Points
2012-03-03 1:11 am EST
Hello transcendentphoto,

Thank you for your question about moving your site from a previous host that also uses cPanel. To request restoration of your cPanel backup, please email our Support Department at support@webhostinghub.com and include the following information in your email:
  1. Directory where your backup was uploaded to.

  2. Filename of your backup.

  3. For verification purposes, either the last four digits of the credit card on file for the account or your current AMP password.


Please let us know if you have any additional questions or need further assistance.

Regards,

Christi N.

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ANSWERS

0

ChristiNi
Staff
13,688 Points
2012-03-03 1:31 am EST
**Update**

Hello again transcendentphoto,

Just wanted to let you know that your email request was received by Support and has been sent up to our Systems Team to restore your backup.

If you have any questions or need further assistance, please do not hesitate to contact us.

Regards,

Christi N.

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