Community Q&A:

FTP Authorization Failed.

Asked by:
freefall / 8 Points Time:
2012-07-02 1:09 pm EST Category:
Premium Website Builder Hits:
1,289
I am trying to publish my site through web builder and I keep getting "The site cannot be published to the specified location.
Cannot publish to the specified host via FTP. Authorization failed." All info is correct and in the fields. I am using google chrome on ubuntu if that matters.

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ANSWERS

0

ScottM
Staff
16,266 Points
2012-07-02 5:48 pm EST
Hello freefall,

This usually happens if the cpanel password was changed after the publishing settings were set in the builder originally. Whenever the cPanel password changes, the publishing password also needs to be changed if using the cPanel username as the login.

The builder tool actually has 2 passwords. One is for the login and one is for the publishing. Whenever the cpanel password is changed the publishing password must be changed to match.
In order to change and test that password you will need to perform the following steps after logging into the builder:

  1. Click on 'Go To Admin Panel' located in the upper right hand corner of the screen.

  2. From the next page, click on the name of the website that displays in the middle of the page.

  3. From the next screen, select the 'Publishing Settings' tab.

  4. Click on the 'Change Password' button in the middle of the screen and enter the new password.

  5. Click on the 'Verify Location' button to test the settings.

  6. You should get a green success message just above the Tools icons on the screen.

  7. Click OK in the bottom right corner and save the changes.

  8. You can now go back to the Step 5 and publish your site up to the server.


I hope this answers your question. If you have any more questions or information specific to the issue please leave a comment below so we can further assist you.

Best Regards,
Scott M

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