Community Q&A:

Blank white screen fix for PrestaShop 1.6

Asked by:
HubFans / n/a Points Time:
2017-06-20 6:34 am EST Category:
Prestashop Hits:
427
i have chnage memory_limit = 256M; in php.ini file
i have done @ini_set('display_errors', 'on') in config/config.inc.php
i have done define('_PS_MODE_DEV_', true) in config/defines.inc.php
bur my index page show blank white screen in prestashop 1.6. how can i fix it ???

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ANSWERS

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christopherm
Staff
1,348 Points
2017-06-20 4:00 pm EST
Hello,

Thank you for your question about the blank white index page in Prestashop. We have an article regarding this error that may be helpful to you. You may also want to check the PHP version you are using. You can check this under cPanel, PHP Configuration.

Best,
Christopher M.

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hello christopherm thanku for reply my post but i'm using PHP Version 7.0.13.but niw i'm agin install prestashop but now my back office are not workin..when i have run index page for back office then "This page isn’t working,localhost is currently unable to handle this reques" this message show..what can i do for this problem
manojs
26 Points

2017-06-21 9:28 am EST
Hello Manojs,

Sorry to hear you're having problems with your PrestaShop backend. If you have you have not enabled debug mode, then you may want to do that in order to see if you can get a definite error message. For more assistance you may also want to post in the PrestaShop Community Help and Support Forum. Or, you can get direct support (not free) from PrestaShop.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
arnelc
17,314 Points
Staff
2017-06-21 5:56 pm EST
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