Community Q&A:
How do I transfer my domain away?
Asked by:
jrumph / 5 Points Time:
2012-02-08 4:09 pm EST Category:
Registrations And Transfers Hits:
1,607
jrumph / 5 Points Time:
2012-02-08 4:09 pm EST Category:
Registrations And Transfers Hits:
1,607
I am attempting to migrate my domain to another carrier, but when I try to obtain my Melbourne IT Registry Key I go to http://www.melbourneit.com.au/cc/recover/index as instructed in the help and put in hennersliqour.com I get a Recovery Failed message followed by "The Registry Key for Domain Name hennersliquor.com was not able to be retrieved. This could be due to the Domain Name being managed by a Melbourne IT Reseller. Please contact your Reseller for assistance."
I would like assistance to find out what I am doing wrong
I would like assistance to find out what I am doing wrong
Best answer chosen by Web Hosting Hub staff
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Hello jrumph, I'm sorry you're having trouble transferring your domain away from our management. Before the registry key can be retrieved, we will first need to unlock the domain for you. In order to do that, please send an email to support@webhostinghub.com and be sure to include account verification (either your AMP password or the last 4 digits of the credit card on file). Please note, your domain registration/management is separate from your hosting. Transferring the domain management rights will not affect your hosting account which will still be active. If you wish to cancel your hosting account, we would first like to ask if are you having any specific problems with your account? We are here 24/7 and we're always happy to help! If you're having any issues with your hosting account, we want to assist. We can be reached by phone, email, or chat so please let us know how we can help. Regards, Christi N. |
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