Community Q&A:

USER NAME I want to start building a site and tried to log in to Builder

Asked by:
TDiane / 13 Points Time:
2012-09-12 6:55 pm EST Category:
Website Design Hits:
604

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ANSWERS

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arnelc
Staff
17,314 Points
2012-09-12 7:18 pm EST
Hello TDiane,

I took a look at your account and according to the last tech, it is auto-populating it correctly. The user name for your Builder account can be verified in the Account Management Panel (AMP) under Account & Billing -Details (under the account details) - it is the same as the Cpanel user name. It is NOT the same as your AMP username. They are two different things. When an account is created, these names are assigned automatically for the Cpanel and the Builder.

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If you have any further questions, please contact technical support or leave a comment at the bottom of the page.

Regards,

Arnel C.

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