We launched http://www.encinitashydro.com and getting 403 errors. I’ve talked to the support chat multiple times and they just say to clear my cache but this does not solve the issue. The support person I talked to also confirmed that our permissions were set correctly but I don't think that is the case server-wide.

I understand that the site sometimes appears to be working but it is inconsistent. Sometimes I get a full on 403 error:

http://cl.ly/aArE

Sometimes it only happens with assets:

http://cl.ly/aArE

This has happened after I completely cleared my cache and flushed my DNS cache. It happens even when the site appears to be working and I do a few hard refreshes or navigate around the site.

The domain should be fully propagated by now and is returning the expected IP address when I do a ping test.

Please do not suggest to simply clear my cache as I have done that multiple times and am still seeing the error. I've tried to contact you many different ways and can't support a broken site!