At Magento 2.1 setup process halts @65% on Step 6 - install

Asked by:
HubFans / n/a Points
Time:
2016-07-09 8:02 am EST
Category:
Website Troubleshooting
Hits:
317
While running the setup process on Magento 2.1 I reach step 6 -Install. While executing the install process it stops at 65% into the install with the error message shown below:

Module 'Magento_CatalogSampleData':
Installing data...
[ERROR] exception 'Exception' with message 'Warning: Error while sending QUERY packet. PID=3634 in /home/giftsf8/public_html/Magento2_1/vendor/magento/zendframework1/library/Zend/Db/Statement/Pdo.php on line 228' in /home/giftsf8/public_html/Magento2_1/vendor/magento/framework/App/ErrorHandler.php:61
Stack trace:
#0 [internal function]: Magento\Framework\App\ErrorHandler->handler(2, 'Error while sen...', '/home/giftsf8/p...', 228, Array)
#1 /home/giftsf8/public_html/Magento2_1/vendor/magento/zendframework1/library/Zend/Db/Statement/Pdo.php(228): PDOStatement->execute(Array)
#2 /home/giftsf8/public_html/Magento2_1/vendor/magento/framework/DB/Statement/Pdo/Mysql.php(95): Zend_Db_Statement_Pdo->_execute(Array)
#3 /home/giftsf8/public_html/Magento2_1/vendor/magento/zendframework1/library/Zend/Db/Statement.php(303): Magento\Framework\DB\Statement\Pdo\Mysql->_execute(Array)
#4 /home/giftsf8/public_html/Magento2_1/vendor/magento/zendframework1/library/Zend/Db/Adapter/Abstract.php(480): Zend_Db_Statement->execute(Array)
#5 /home/giftsf8/public_html/Magento2_1/vendor/magento/zendframework1/library/Zend/Db/Adapter/Pdo/Abstract.php(238): Zend_Db_Adapter_Abstract->query('UPDATE `setup_m...', Array)
#6 /home/giftsf8/public_html/Magento2_1/vendor/magento/framework/DB/Adapter/Pdo/Mysql.php(452): Zend_Db_Adapter_Pdo_Abstract->query('UPDATE `setup_m...', Array)
#7 /home/giftsf8/public_html/Magento2_1/vendor/magento/framework/DB/Adapter/Pdo/Mysql.php(507): Magento\Framework\DB\Adapter\Pdo\Mysql->_query('UPDATE `setup_m...', Array)
#8 /home/giftsf8/public_html/Magento2_1/vendor/magento/zendframework1/library/Zend/Db/Adapter/Abstract.php(635): Magento\Framework\DB\Adapter\Pdo\Mysql->query('UPDATE `setup_m...', Array)
#9 /home/giftsf8/public_html/Magento2_1/vendor/magento/framework/Module/ModuleResource.php(129): Zend_Db_Adapter_Abstract->update('setup_module', Array, Array)
#10 /home/giftsf8/public_html/Magento2_1/setup/src/Magento/Setup/Model/Installer.php(853): Magento\Framework\Module\ModuleResource->setDataVersion('Magento_Catalog...', '2.0.0')
#11 /home/giftsf8/public_html/Magento2_1/setup/src/Magento/Setup/Model/Installer.php(795): Magento\Setup\Model\Installer->handleDBSchemaData(Object(Magento\Setup\Module\DataSetup), 'data')
#12 [internal function]: Magento\Setup\Model\Installer->installDataFixtures()
#13 /home/giftsf8/public_html/Magento2_1/setup/src/Magento/Setup/Model/Installer.php(344): call_user_func_array(Array, Array)
#14 /home/giftsf8/public_html/Magento2_1/setup/src/Magento/Setup/Controller/Install.php(109): Magento\Setup\Model\Installer->install(Array)
#15 /home/giftsf8/public_html/Magento2_1/vendor/zendframework/zend-mvc/src/Controller/AbstractActionController.php(82): Magento\Setup\Controller\Install->startAction()
#16 [internal function]: Zend\Mvc\Controller\AbstractActionController->onDispatch(Object(Zend\Mvc\MvcEvent))
#17 /home/giftsf8/public_html/Magento2_1/vendor/zendframework/zend-eventmanager/src/EventManager.php(444): call_user_func(Array, Object(Zend\Mvc\MvcEvent))
#18 /home/giftsf8/public_html/Magento2_1/vendor/zendframework/zend-eventmanager/src/EventManager.php(205): Zend\EventManager\EventManager->triggerListeners('dispatch', Object(Zend\Mvc\MvcEvent), Object(Closure))
#19 /home/giftsf8/public_html/Magento2_1/vendor/zendframework/zend-mvc/src/Controller/AbstractController.php(118): Zend\EventManager\EventManager->trigger('dispatch', Object(Zend\Mvc\MvcEvent), Object(Closure))
#20 /home/giftsf8/public_html/Magento2_1/vendor/zendframework/zend-mvc/src/DispatchListener.php(93): Zend\Mvc\Controller\AbstractController->dispatch(Object(Zend\Http\PhpEnvironment\Request), Object(Zend\Http\PhpEnvironment\Response))
#21 [internal function]: Zend\Mvc\DispatchListener->onDispatch(Object(Zend\Mvc\MvcEvent))
#22 /home/giftsf8/public_html/Magento2_1/vendor/zendframework/zend-eventmanager/src/EventManager.php(444): call_user_func(Array, Object(Zend\Mvc\MvcEvent))
#23 /home/giftsf8/public_html/Magento2_1/vendor/zendframework/zend-eventmanager/src/EventManager.php(205): Zend\EventManager\EventManager->triggerListeners('dispatch', Object(Zend\Mvc\MvcEvent), Object(Closure))
#24 /home/giftsf8/public_html/Magento2_1/vendor/zendframework/zend-mvc/src/Application.php(314): Zend\EventManager\EventManager->trigger('dispatch', Object(Zend\Mvc\MvcEvent), Object(Closure))
#25 /home/giftsf8/public_html/Magento2_1/setup/index.php(31): Zend\Mvc\Application->run()
#26 {main}


What do I need to do to complete the Magento 2.1 install?

Aloha,
Rey del Rios
giftsfore.com

To ask this user for more information, please first login.

To submit an answer, please login.

ANSWERS

0

ScottM
Staff
16,266 Points
2016-07-11 5:04 pm EST
Hello Rey del Rios,

Sorry to hear you are having an issue with your Magento install. Are you trying to install the sample data? If so, try reinstalling without that. We have seen issues occur with the sample data before. Hopefully that will help you.

Kindest Regards,
Scott M

To submit a comment on this answer, please first login.

Want to share this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!
Need More Help?

Help Center Search

Current Customers

Email: support@WebHostingHub.com Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.
}