Community Q&A:

Database connection errors

Asked by:
jmtree / 25 Points Time:
2013-09-18 4:48 pm EST Category:
Website Troubleshooting Hits:
405
Hi,

http://Marijuana.Ca
and
http://mmmExplore.com
Not loading.

error:
Unable to connect to database.
A database error occurred while processing this request.

Please check and fix asap.
Thanks!

JM

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* 9;48 EST, Wed sept 18, 2013
jmtree
25 Points
2013-09-18 04:48 pm EST

ANSWERS

0

JeffMa
Staff
2,342 Points
2013-09-18 6:05 pm EST
Unfortunately, I was unable to replicate the issue. It could have been a momentary issue in which unfortunately, we do not have specifics to your account within these public forums. If you would like more specific information to your account and any possible issues that may have been going on with the server that houses your account, I recommend speaking with our support department that is available 24/7.

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Both sites have been intermittently slow this a.m.
Loading, and for editing.

If it's not slow for you, can you please check the logs, as they might show what the problem is.

I've been instructed that the support people on this forum are more familiar with Concrete5 than the general support department, which is why i'm posting here.

thanks,

jm
jmtree
25 Points

2013-09-20 6:20 pm EST
* Friday sept 20. 11;20 am EST.
jmtree
25 Points

2013-09-20 6:21 pm EST
Hello jmtree,

Your site is loading for me at this time, for more immediate assistance, I recommend contacting Live Support at the time the issue occurs, so they can replicate the problem in real-time.

Since I don't see any of the previous suggestions implemented, I recommend reviewing the other similar question you asked, where several troubleshooting solutions are provided.

This is a public forum, where we can troubleshoot general problems. For requests such as "can you please check the logs," you must contact support, this allows them to provide account specific information in a secure setting.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
johnpaulb-whh2
12,339 Points
Staff
2013-09-20 7:13 pm EST
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