Hello Thierry,

Sorry to hear about your database issues. If the systems team is reviewing it then you should definitely wait on their response. As indicated by Scott above, the best thing you can do is see what Systems finds on the issue. Apologies that there isn't an "instant" reply - this will take a little research. The problem can also be related to a long query in the database or issues outside of your website, as you are indicating.

I also reviewed the ticket currently active your account. You had provided a query. I went ahead and added a test user to try it after checking the load the server. Here are my results:

/* 0 rows affected, 4 rows found. Duration for 1 query: 18.455 sec. */

The problem with comparing your WAMP server with the Web server that your site is loaded on is that your WAMP installation is on a system that is used only by you. The webserver is based on a shared server hosting. If there was something bogging down the SQL server, it is possible that it may have affected your site and your mySQL queries.

For this reason, it would be best to review the issue based on the findings from the systems team. They would be the best equipped to verify the issue on the server since they have a broader view of the server issues.

Regards,
Arnel C.

Hello Thierry,

I apologize for the issues and the marketing terminology which is confusing. I actually asked about this myself after looking at your issue. The terminology of "unlimited" applies to disk space and bandwidth (as stated in the website here). It does not apply to the resources available to the account. So, it may appear to be that "unlimited" applies to EVERYTHING about the account, when in reality the resources are not unlimited-. I also asked about the threshold for the Spark accounts in comparison to the original, and it is my understanding that they actually increased the threshold over the old settings by 10%. The main difference has to do with how they are monitoring resource usage by accounts. Previously, it used to be difficult to pick out the abusers, and now they can better manage it so that the entire is not immediately affected.

Apologies again, for what may seem to be a misunderstanding in terminology and also the affect that the changes may be having on your account. I do understand your anger towards the service since your understanding of the service was that "unlimited" applies to all of the aspects of the account. If you wish to address management, your best recourse is to email manager_feedback@webhostinghub.com. They do take all of these emails seriously.

Kindest Regards,
Arnel C.