Community Q&A:

My website is down

Asked by:
fernteix / 21 Points Time:
2014-07-01 9:50 pm EST Category:
Website Troubleshooting Hits:
273
Hi
My site is down. I noticed by a drop is visits, that seems not be temporary but about one day.
In browser i get: Strict Standards: Non-static method sb_modules::loadclass() should not be called statically in /home/breadb5/public_html/init.php on line 48

Strict Standards: Non-static method sb_modules::loadclass() should not be called statically in /home/breadb5/public_html/include/Base/Modules/Filter/Input.php on line 12
......

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site: http://www.breadboard-adapters.com
fernteix
21 Points
2014-07-01 09:57 pm EST

ANSWERS

0

ScottM
Staff
16,266 Points
2014-07-01 10:21 pm EST
Hello fernteix,

It appears that part of the error is due to a php version change on the server. I was able to force the proper php version in your .htaccess configuration file. The site now has no errors, but is appearing as a blank page. Please republish your site via the builder tool and see if that corrects the current issue.

Kindest Regards,
Scott M

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Hello

I tried publishing as it was last time, but the result was:

The site cannot be published to the specified location.
The specified site location does not have ionCube Loader support. Please contact the server administrator.



Publication date 5/25/2014 12:56:55 PM
Your site is available at http://www.breadboard-adapters.com
Publishing location ftp://breadb5@breadboard-adapters.com/public_html/

I had never received error comments when publishing and do not know what is ionCube Loader support

Please help

Fernando Teixeira
fernteix
21 Points

2014-07-01 11:43 pm EST
Hello Fernando,

I apologize for the issues. Please go ahead and try to re-publish your site again now and it should be able to find the ionCube Loader module.

This is a PHP module that allows the server to read encrypted code which is the way the Builder outputs all of its files when publishing.

It looks like when Scott changed the PHP version of your account to PHP 5.3 to try to resolve the current errors, this also removed the needed ionCube Loader module that Builder uses to publish.

If after trying to publish your website it is unsuccessful in publishing again, or still showing you errors on the site, please submit a ticket and request for our system administration team to take a look on the server for possible PHP conflicts with the Builder publishing system.

- Jacob
JacobN
3,713 Points
Staff
2014-07-02 12:24 am EST
Hello Fernando,

Your website should be fixed now and you shouldn't need to re-publish with Builder again.

It looks like this was the steps to resolve it:

Added this line to your main .htaccess file:

AddHandler application/x-httpd-php52 .php

Moved your /public_html/php.ini file to php.ini-BAK so that the server-wide php.ini settings are used.

It looks like when Scott first changed the version of PHP it was changed to PHP 5.3 instead of PHP 5.2 and this was causing the problem.

Sorry again for the inconvenience, and please let us know if you're having any further issues at all.

- Jacob
JacobN
3,713 Points
Staff
2014-07-02 12:45 am EST
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