"MySQL server has gone away" ERROR when uploading mp4 files

Asked by:
HubFans / n/a Points
Time:
2014-09-08 7:32 pm EST
Category:
Website Troubleshooting
Hits:
249
I ran into an error a few days ago where when uploading a mp4 file to the website, which I've done many times before without troubles, it lingers on the uploading screen for anywhere from 5-20 minutes, and then at random, will pop up with the error posted below. I've never received this error before, but for the past few days I've been receiving this error every single time i try to upload a file. I haven't changed anything on my PC, no new pop-up blockers or firewalls. I am not a computer genius, so simple word explanations would be great. Thanks!

_______________________________________________
An AJAX HTTP request terminated abnormally.
Debugging information follows.
Path: /?q=file/ajax/field_videos/und/form-c30D5Qa8L45twtR99WMuQSI0_3FLHlMRNluyLr-y02I
StatusText: n/a
ResponseText: Uncaught exception thrown in session handler.PDOException: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away in _drupal_session_write() (line 209 of /home/**my user name**/public_html/includes/session.inc).
ReadyState: undefined

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ANSWERS

0

ScottM
Staff
16,266 Points
2014-09-08 8:02 pm EST
Hello,

I am sorry to hear about the issue. Does this happen with only a particular file or type of file? How large is the file? Do you have success with other file types? Does this behavior occur after a specific time on the site as opposed to trying it when you first get on it? Also, it appears you are using Drupal, what is the specific version you are using?

Kindest Regards,
Scott M

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