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Hello, Thank you for contacting us about recovering quarantined files. It seems you are using WordPress, here is a helpful link to our guide on Reinstalling WordPress after a hack. Since this is just our public forums, we cannot provide account specific information. I recommend replying to the email you received from our System Administration team, with this question. This will open the ticket with them directly, and allow them to provide you with account specific information in a secure setting. You can also submit a ticket to Live Support via AMP. Let us know if you have any further questions. Thank you, John-Paul |
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