Community Q&A:
Website Unavailable in Firefox But Opens in Other Browsers
Asked by:
CDSherlock / 130 Points Time:
2014-06-19 9:33 pm EST Category:
Website Troubleshooting Hits:
108
CDSherlock / 130 Points Time:
2014-06-19 9:33 pm EST Category:
Website Troubleshooting Hits:
108
I am an administrator of the website saint-albans.org. This morning, I noticed I was unable to go to the site using Firefox, which is my default web browser. Saint-albans.org loads just fine on my computer in both Internet Explorer and Google Chrome. However, when I try to go to the site in Firefox, I get the following message:
"The page you requested http://www.windstream.net/404.php is not available. If you had this page bookmarked or were directed from a search engine, the page may have expired. If you typed in the address, please check that you keyed it in correctly. Otherwise, please visit the home page." (Note: Windstream is my ISP). I checked to see if I made a mistake in typing the URL in the Firefox address bar, but I did not.
Clearing the Firefox cache and disabling all extensions does not help with getting to the website. A malware scan removed some malware, but I have not run a virus scan. Removing the malware did not resolve the problem. I'd appreciate any help. Thanks!
"The page you requested http://www.windstream.net/404.php is not available. If you had this page bookmarked or were directed from a search engine, the page may have expired. If you typed in the address, please check that you keyed it in correctly. Otherwise, please visit the home page." (Note: Windstream is my ISP). I checked to see if I made a mistake in typing the URL in the Firefox address bar, but I did not.
Clearing the Firefox cache and disabling all extensions does not help with getting to the website. A malware scan removed some malware, but I have not run a virus scan. Removing the malware did not resolve the problem. I'd appreciate any help. Thanks!
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No errors are showing in the cPanel error log.
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Best answer chosen by User
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When accessing your site in Firefox here, I was able to get to it without any issues. It sounds like the issue is isolated specifically to your installation of Firefox. Check your proxy settings as sometimes malware will change them and cause issues. If all else fails, I recommend reinstalling Firefox.
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