Community Q&A:
Error when logging into Wordpress Dashboard
I am receiving the following error when logging into my Wordpress dashboard (site username altered): "Fatal error: Call to undefined function is_user_admin() in /home/myusername/public_html/wp/wp-admin/index.php on line 27"
I first saw the error after WebHostingHub was hacked last year.
I see that you were able to help someone with a situation similar to me here: "http://www.webhostinghub.com/support/community-support/wordpress/cant-update-wordpress-site-after-recent-hack"
Any help you can offer will be much appreciated. Thanks!
I first saw the error after WebHostingHub was hacked last year.
I see that you were able to help someone with a situation similar to me here: "http://www.webhostinghub.com/support/community-support/wordpress/cant-update-wordpress-site-after-recent-hack"
Any help you can offer will be much appreciated. Thanks!
Best answer chosen by Web Hosting Hub staff
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Hello Dahlgar, I'm sorry you're having trouble logging into your WordPress site. The issue referred to in that question was due to an incorrect index file in the wp-admin folder of WordPress (which was due to the hack). While looking into this for you, I didn't see anything that stood out in the index.php file inside your wp-admin folder. In my experience, this error is usually an issue with a plugin or theme (sometimes both). I would recommend disabling plugins manually by renaming the plugins folder inside of your wp-content folder. This will force WordPress to disable all of your plugins. You can also rename your theme's folder (located inside wp-content/themes) to force WordPress to use the default theme. You should then be able to log into your WordPress dashboard. Once you're in the dashboard you can re-enable your theme and then each plugin to see if the issue is caused by the theme or a plugin. Please let us know if you have any additional questions or need further assistance. Regards, Christi N. |
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