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Hello, Sorry for the problem with your theme. Unfortunately, your account is currently not accessible by the Support Center. You will need to reply to the message that was emailed to you concerning the account in order to proceed. It is most likely related to the issue you're trying to resolve. In terms of the importing data, although you have access as a customer to the server, it doesn't mean that there will not be standards of security on the server that may conflict with third-party themes. The problem with importing your data is most likely related to a conflict with security on the server preventing the transfer of data in that fashion. Please reply to the email that was sent to you from our Systems team in order to proceed. Apologies that we cannot directly handle the issue here within the Support Center website. Regards, Arnel C. |
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