Community Q&A:

Cancel my account for now

Asked by:
bealive / 10 Points Time:
2013-10-09 11:07 pm EST Category:
Billing Hits:
1,277
I am having a credit card problem ( the CC number is no longer valid) and I will not be able to renew my account for a month or so. My CC was invaded and it will take a bit of time to straight everything out. This is my account user name: web20@sbcglobal.net
Please cancel my WebHost Hub account.

Sincerely
Richard Tolar

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I think I have my account name wrong. It should be: marketweb20.com and my contact email is rbtsafe@gmail.com
bealive
10 Points
2013-10-09 11:10 pm EST

ANSWERS

0

arnelc
Staff
17,314 Points
2013-10-09 11:14 pm EST
Hello Richard,

Apologies and sorry to hear that you wish to cancel due to the credit card issues. Unfortunately, we cannot handle that type of transaction through the Community Support Center. You need to contact our Billing Department or live Technical Support team. You can also reach them via email or chat. You should also note that they may be able to work with you on the delayed payment. Please contact them for resolution of your issue.

Kindest regards,
Arnel C.

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