When facing problems with a WordPress site, WebHosting Hub is available 24/7 to help you troubleshoot the issue. While we are able to help with with many things, some may fall outside the scope of what we can assist with. In this guide, we will outline the many items we can help you with and discuss some of the problems that would fall outside the scope of our assistance.
At WebHosting Hub, incidents are considered isolated events, such as encountering error messages or facing login issues with your account. The following table presents the specific incidents that our Technical Support covers.
| Incident | Help Guides (If Available) |
|---|---|
| Themes | •Slider Problems •Issues Setting Homepage Template •Enable Maintenenance Page |
| Plugins | •Disable Plugins •Determine Plugin Conflicts •Functions not found |
| Errors | •PHP Errors •MySQL Errors •Error Establishing a Database Connection •Error Codes (Such as 403, 404, 406, 500) •Troubleshooting MySQL Database Errors |
| Hacks | •Security Suggestions •Identify Hacks •Recover from Hacks •What do I do if my Website is Hacked? •Steps to Take if Your Website is Hacked •Reinstall WordPress after a hack •Disable mod_security via cPanel Modsec Manager |
| .htaccess | •Page downloading •Imagick Limits •Redirect Issues •How to set up Permalinks |
| Caching | •Clearing Cache •Changes not showing •Types of cache •Enable/Disable Cache •How to Setup W3 Total Cache for Wordpress •Optimize your WordPress Site with WP Super Cache |
| Performance | •Using GTMetrix •Performing Speed Tests •Using a CDN •Delaying Search Engine Crawling •https://www.webhostinghub.com/help/learn/website/how-tos/using-robotstxt •Avoiding Deprecated Functions •Help if your WordPress Site is Running Slow •Keep WordPress Running Smoothly |
| White Screen | •Why is my website showing a blank page? |
| WordPress Core Problems | •Login Issues •Problems Scheduling Posts •Logging into your WordPress Dashboard •Changing Your Site Address |
| Images | •Common Image Problems •Issues Uploading Images •Inserting Images into Pages and Posts in WordPress |
| •SMTP Setup •Password Reset via Email •Contact Form Setup •Where do I find my email settings? |
At WebHosting Hub, Service Requests refer to tasks that do not indicate problems but still need Technical Support assistance. The following table presents the particular Service Requests that our Technical Support covers.
| Service Request | Help Guides (If Available) |
|---|---|
| WordPress Installation Help | Installing WordPress from your cPanel via Softaculous
How to Install Wordpress Manually How to Install WordPress on an Addon Domain |
| Theme/Plugin Installation Help | Installing a Theme through the WordPress Dashboard
Installing a Theme from the Internet Disable Plugins |
| Page/Post Creation Help | How to Create a WordPress Page
How to Write a WordPress Blog Post |
| Help Using the Customizer | Assist in using the theme's customizer within the Dashboard. |
| User Admin | How to Create Users in WordPress
Understanding User Roles and Capabilities in WordPress How to Change User Roles in WordPress |
| WordPress Updates | How to update a WordPress Plugin |
| Site Backups | Updating Wordpress How to Backup your WordPress Site |
At WebHosting Hub, our Technical Support team is always eager to assist you. But, there are specific problems that lie beyond the bounds of our support. While we will strive to provide you with direction, the issues and requests mentioned below are deemed beyond the scope of the Technical Support we can offer:
Site DevelopmentYou should now be familiar with the types of issues WebHosting Hub's Technical Support team can assist you with. We recommend bookmarking our guide on Troubleshooting WordPress in case you run into problems in the future.
| Email: | support@WebHostingHub.com | Ticket: | Submit a Support Ticket |
|---|---|---|---|
| Call: | 757-416-6627 | Chat: | Click To Chat Now |
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