Updating your Billing and Contact Info
You can modify your Billing and Contact Information in your Account Management Panel (or AMP). It is important to keep your information up to date, so we can renew your account without interruptions, and send you important notifications.
How to Update Billing & Contact Information:
- Login to AMP
From the main AMP screen, look for the Manage My Account section. You will notice several icons. Find and click on the Contact Information icon.
You will be taken to a screen where you can see the current contact information. Click on the Edit Contact Information button to continue.
This screen allows you to edit all the different contact information fields. Change any data you need and then click on the Save Changes button at the bottom.
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Comments
n/a Points
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2014-03-10 5:29 am
I can`t write the celular number with country code. Thanks for your help. |
Staff 12,339 Points
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2014-03-10 5:07 pm
Hello Juan Carlos Freire,
Thank you for letting us know. Just add your cell phone number without the country code, and we can look up the country code based on your mailing address; if we need to contact you. If you have any further questions, feel free to post them below. Thank you, -John-Paul |
n/a Points
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2014-03-19 7:56 pm
I am trying to update my credit card information, and the 'save' button is not working; it just seems to freeze. |
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Staff 12,339 Points
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2014-03-20 3:49 pm
Hello Greg,
Since this is just a public forum and I have no way of identifying your account, please contact Live Tech Support; so they update your billing information. They can also replicate and troubleshoot your issue in AMP. If you have any further questions, feel free to post them below. Thank you, -John-Paul |
n/a Points
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2014-06-29 7:30 pm
I have just discovered that changing my credit card data in 'manage payment methods' does not update the credit card associated with my subscriptions. When I fixed the problem by editing the card associated with the subscriptions, I found that a new entry, identical to the one already there, had appeared in 'manage payment methods', so I deleted it. I think everything is OK now, but perhaps you should rethink how this part of your site works. |
n/a Points
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2014-07-07 5:54 pm
Is it possible to hide the credit card number except the last 4 digits on my account? Thanks. |
Staff 16,266 Points
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2014-07-07 6:39 pm
Hello Maria,
As the AMP is only for the account holder, the design does not hide any of the credit card information. This is so you can verify it is correct at any time as well as make any changes necessary. Kindest Regards, Scott M |
n/a Points
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2016-02-21 11:22 pm
I just renewed the suscription of my webhosting and domain academiahn.net and I got an invoice number HUB-315-68xxxxx dated 02/21/2016, but it is not yet in my payment history. Cound you please chech if the payment was done?
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Staff 17,314 Points
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2016-02-22 5:47 pm
Hello Rafael,
Per your account, yes, the payment is recorded as being made. Please note that all posts on the support center are public. If you have questions about your billing, it's best to submit a query to our live technical support team or customer service team. They can handle privately. If you needed help finding this information in the Account Management Panel (AMP) under Payment History. I checked both the account screens that we see here and AMP to verify your payment history. If you have any further questions or comments, please let us know. Regards, Arnel C. |
n/a Points
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2017-01-10 9:25 pm
I received the WhoIs information and noticed the "registrant street" and "admin street" address is no longer valid. When I log into AMP and try to change my contact information I do not see the this address information anywhere. Can you tell me where I'd find this to change it? |
Staff 1,348 Points
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2017-01-10 9:52 pm
I advise contacting our Account/Billing department for help if AMP is not accepting the changes.
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n/a Points
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2018-06-29 10:07 am
Hi all, I would like to delete this account. Please help.
Regads, Gokul |
Staff 619 Points
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2018-06-29 7:48 pm
We are sorry to hear that you're looking to cancel! We would like to provide assistance if possible. Please try contacting our support team via phone (877-595-4HUB (4482) / 757-416-6627) or chat. Otherwise you can call Customer Service to proceed with your request to cancel your account.
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