Why is my Website Down?
If your website is currently not showing, it is important to determine the reason so that it can be fixed as quickly as possible.
Problem: My website will not display at all
A website is generally "down" when:
- You're having a local issue with your Internet. This is most likely not the cause if you're reading this article online. If your Internet Service Provider is experiencing problems or your router is no longer working, you won't be able to see any websites.
- There is a connection issue somewhere between your location and our servers. When you visit any website, your request for that site is routed through several different routers along the way. If you cannot see your website, it may be that one of these routers is down or having a problem. If you cannot see your website, you should run a ping and tracert test to your domain and email our This email address is being protected from spambots. You need JavaScript enabled to view it. with the results.
- There is a problem with our servers. We monitor our servers 24/7. If there's a problem, we're generally already aware of it and working to resolve it.
- You recently updated your DNS or registered your domain. If you just registered your domain or recently made any DNS changes, it can take up to 24 hours for these changes to take effect (aka DNS Propagation), so your website may appear down during this time.
- You spelled your domain wrong when typing it in. It happens to all of us. Double Check your spelling to ensure your website was typed in correctly.
- Your IP address has been blocked from the server. As we mentioned above, we monitor our servers 24/7. Our System Administration team at times may block IP addresses from the server for several different reasons. If you've exhausted all other options, feel free to find your IP address and contact us to see if it is blocked.
Problem: My website is displaying an error message
There are different types of error messages that can case a website to be down. We have articles on many of the most common errors:
- 403 Forbidden Error
- 406 Not Acceptable
- 500 Internal Server Error
- "Server Not Found", "The Page Cannot Be Displayed". For more help with these errors, please see the information above, under "Problem: My website will not display at all"
- Problem with hosting server - Check Status for Web Hosting Hub sites
Problem: My website loads but says "This Account Has Been Suspended"!
If your account is currently suspended, please see our Knowledge Base article on Account Suspensions to help get your website back up as quickly as possible.
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Website Troubleshooting
Comments
n/a Points
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2014-06-27 10:14 am
HI Fiends
Mozilla firefox error while opening the site ............ please solve it .
Server not found
Firefox can't find the server at www.search.ask.com.
Check the address for typing errors such as ww.example.com instead of www.example.com If you are unable to load any pages, check your computer's network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web. |
Staff 12,339 Points
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2014-06-27 2:44 pm
Hello chandra,
Thank you for your question. We are happy to help, but will need some additional information. Are you able to get to other websites? What web address are you trying to access? If you have any further questions, feel free to post them below. Thank you, -John-Paul |
n/a Points
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2014-11-27 9:19 pm
I get this error... Error establishing a Database connection. It was fine until this morning. My Ip address is 24.57.135.70 / ehub22.webhostinghub.com. Did I screw up something in my site that is disabling it? I am new to all of this and just tried to connect my url to google last night, was trying to get facebook connection and I might have screwed up something. Help? |
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Staff 12,339 Points
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2014-11-28 8:51 pm
Hello Merenie,
Sorry to hear about the problems you are experiencing. There was an issue identified on your server that should have been corrected. If you are still experiencing issues, please contact Live Support, so they can look at your specific site. Thank you, John-Paul |
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