Getting Started Guide: Email
Your account includes unlimited email addresses. Whether you need This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it. , you're covered.
Creating an Email Address:
The very first step in using email is to simply create the email account. Email accounts are created within your cPanel. For more help, please see Creating an Email Account.
Basic Email Settings:
When checking your email with an email client, you'll need the following settings:
| Username | This email address is being protected from spambots. You need JavaScript enabled to view it. | This will be your full email address, all lowercase |
| Password | ******** | This will be the password you set for your email account |
| SMTP Server | mail.yourdomain.com | Be sure to replace yourdomain.com with your actual domain name |
| POP / IMAP Server | mail.yourdomain.com |
Be sure to replace yourdomain.com with your actual domain name |
For Secure SSL/TLS Settings, replace mail.yourdomain.com with your server hostname - e.g. secure##.webhostinghub.com. You can find these settings in cPanel Email Accounts and Connect Devices.
Checking your Email:
Once you've created your email account, you can then begin to send / receive emails. When you send / receive emails, you do so with an email client. You have many different options, and we've outlined the most common below:
Email Clients vs. Webmail:
We've listed above several different email clients. Some are programs on your computer (such as Outlook or Mac Mail), some are on your phone, and some are on your server (Webmail). Email clients in general are on your computer and run much faster than webmail, as webmail is web based. Webmail however is much easier to use initially because there is no need to configure any settings, you simply login. Keep in mind too that you can use both an email client and webmail.
POP vs IMAP:
When checking your email, there are two different protocols you can use, POP and IMAP.
When you use POP, emails are removed from the server and stored on your device (whether your computer or your phone). This allows you access your email very quickly after you've downloaded it, and allows you to store more emails with large attachments.
IMAP connects to the mail server and simply shows you what's there, it does not download any email. IMAP is slower than POP because every time you want to read an individual email you must connect the server to view it. On the upside however, as IMAP does not remove email from the server, it allows you to view all of your email from different devices. For example, you can use Outlook 2010 with IMAP at your office, view the same email with Mac Mail (using IMAP) at home, and use your iPhone (set to IMAP). All devices are going to show you the same exact emails.
Migrating Email From a Previous Host:
If you are are moving an existing site and/or email service from a previous host, you may need to migrate your emails to our servers.
If you used a POP3 connection to retrieve emails at your previous host, all of your emails would be downloaded to your local computer/device and moving emails from your previous host shouldn't be necessary.
If you used an IMAP connection to check emails with your previous host, please follow the steps in our Transferring Emails from your old Host article to move your emails over from your previous host.
MX Records for Third Party Filtering Services:
If you use a third party filtering service for email, please see our article on setting up your MX records for using a third party filtering service for step by step instructions to properly set up your MX records.
Troubleshooting:
If you run into any issues when setting up your email, the following troubleshooting articles should help:
Email Tools besides Standard Sending / Receiving:
Besides sending and receiving email, there are tools available to help you use your email more effeciently:
Preventing Spam:
If you're having any problems with Spam, we recommend that you setup and configure Spam Assassin.
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Comments
13 Points
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2012-12-06 5:12 am
Am I able to set up a customized webmail
portal? |
Staff 17,314 Points
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2012-12-06 5:44 am
Hello Joannmckenzie,
Apologies, but you are not able to make a special portal just for the webmail. You can modify the login for the webmail to automatically load to one of the 3 webmail solutions. http://www.webhostinghub.com/help/learn/cpanel/201-using-email/log-into-webmail If you have any further questions, please contact technical support or leave a comment at the bottom of the page. Regards, Arnel C. |
n/a Points
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2017-11-04 4:12 am
How do I change to a different WEBMAIL Client.I picked Horde as default and would like to see what the others look like, but cannot find a setting to switch) Thanks |
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Staff 17,314 Points
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2017-11-06 6:02 pm
While you are in the Horde, you will see your email address in the top right hand corner with a drop-down arrow. You can select a different webmail client there. You can also change the default page in your webmail by selecting the star to the right of the selection.
Horde webmail Screenshot Once you've changed the default page to something other than one of the mail clients, you can click on the WEBMAIL logo in the top left and it will bring you back to the home webmail screen where you can select the different clients. |
3 Points
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2013-10-15 6:59 am
I would like to ask, does it possible to change the web mail server time into HK / GMT +8, because the receive / send time that we need to calculate myself.
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Staff 2,342 Points
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2013-10-15 2:42 pm
Hello ks2822,
The time zone may indeed be changes but it does depend on the specific webmail client that you are using. In Roundcube: Click on Settings to the top right, then User Interface. You will see a time zone setting there. In Horde: Click on Options, then Locale and Time. The time zone is listed there. In Squirrelmail: Click on Options, then Personal Information. From this screen you can then change the time zone. |
Staff 16,266 Points
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2014-04-28 8:47 am
Hello Jackie,
We are happy to help with any confusion. Where is it you get lost in the article? Kindest Regards, Scott M |
n/a Points
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2014-05-23 8:40 pm
Hi, I am having a problem with Windows Live 2011 and IMAP on a laptop. I also have the email set up on a Samsung Tablet but it seems to be working fine. When I send or reply to emails on the laptop they do show up on the tablet. However, there are emails on the tablet inbox that are not showing up on the laptop anywhere or in any folder. Why is that? Plus the trash does not allow me to empty on either device. Must the trash be emptied only on the server? One more thing, when I changed some settings on the laptop I did get in more folders from the server. But now I have a 'Sent' folder and a 'Sent Items' folder. The 'Sent Items' folder is empty but the 'Sent' folder shows my sent messages. Can I get rid of the 'Sent Items' folder as I find it confusing or would that mess up the folders on the server? Thanks for your help. |
Staff 12,339 Points
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2014-05-23 9:30 pm
Hello Chris,
Thank you for your question. First, make sure you setup both email accounts as IMAP. There is also a known issue recently with Outlook, where it does not display the Inbox. You can read more information on the issue here, and the article also provides a fix. If you have any further questions, feel free to post them below. Thank you, -John-Paul |
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n/a Points
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2014-05-23 11:08 pm
Thanks for your reply. IMAP is set up on both the tablet and the laptop. When a reply was made on the laptop it showed up on the tablet. However some emails do not show up on both devices but are still on the server. Why is that? Previous Message: " Hi, I am having a problem with Windows Live 2011 and IMAP on a laptop. I also have the email set up on a Samsung Tablet but it seems to be working fine. When I send or reply to emails on the laptop they do show up on the tablet. However, there are emails on the tablet inbox that are not showing up on the laptop anywhere or in any folder. Why is that? Plus the trash does not allow me to empty on either device. Must the trash be emptied only on the server? One more thing, when I changed some settings on the laptop I did get in more folders from the server. But now I have a 'Sent' folder and a 'Sent Items' folder. The 'Sent Items' folder is empty but the 'Sent' folder shows my sent messages. Can I get rid of the 'Sent Items' folder as I find it confusing or would that mess up the folders on the server? Thanks for your help." |
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Staff 17,314 Points
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2014-05-23 11:36 pm
Hello Chris,
Generally, when there is a problem with the IMAP emails appearing in one place and not in the other, it is related to IMAP subscription settings. Deleting folders on the client will not delete the server settings. If you have any further questions or comments, please let us know. Regards, Arnel C. |
n/a Points
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2014-06-30 12:50 am
Hi Scott B, Thanks for your reply on the email and you have helped me regarding the comments being approved to appear as a thread on the blog via my Wordpress dashboard. But where do I view my emails coming though on mark@graspfrench.com as a derivative to my website domain www.graspfrench.com? Hopefully this is a better question - thx again Mark |
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Staff 16,266 Points
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2014-06-30 2:59 pm
Hello Mark,
Glad to hear the comment thing is working for you. I am not quite sure what you are asking as far as the emails coming through as a derivative to your site. Are you referring to regular emails being sent from visitors or are you expecting emails that come from site visitors filling out a form on your site? In either case, just using your normal email client will allow you to view emails sent to you, whether they are through a site page or from the sender's email program. If I am not recognizing what you are asking, I do apologize, if it is different, please give me a few more details and I may be able to assist. Kindest Regards, Scott M |
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Staff 12,339 Points
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2014-09-25 11:29 pm
Hello Casey,
Thank you for your suggestion. You can also see your specific email settings in cPanel at any time, including the port numbers. If you have any further questions feel free to post them below. Thank you, John-Paul |
n/a Points
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2014-09-25 10:57 pm
Emails to two of our accounts are being delayed. We have always experienced delays in the reception of emails to our webmail accounts (up to 5 hour delays), however, now a message is bouncing back saying that the email is being delayed. Can you please tell me how to resolve this issue? Do I need to set them up as IMAP? Currently we're using gmail as our integrated hosting platform. |
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Staff 12,339 Points
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2014-09-25 11:39 pm
Hello Jhana,
Thank you for contacting us. Since email delivery issues deal with not only our own server, but with the remote servers you're trying to communicate with as well, there can be several factors that lead to the type of issues you're encountering. Our Returned Email Analyzer tool can help determine the cause of the bounce. We are happy to help, but will need more information to further assist you. Such as the sending and receiving email addresses affected, the times messages were sent, and then received with the amount of delay experienced. Also Live Support can help review the bounced email, if you forward it support@webhostinghub.com. If you have any further questions, feel free to post them below. Thank you, John-Paul |
n/a Points
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2014-10-22 9:38 pm
One of my employee's name has changed. How can I just rename the email account without having to delete and recreate? I don't see an option in control panel to rename the account. |
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Staff 17,314 Points
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2014-10-22 10:34 pm
Hello Npatel,
Thanks for the question! There is no way to simply change the name on an email account. You would need to create a new email account with the new user name, then create an email forwarder based on the old name that goes to new account. If you're trying to preserve all of the emails on the old account, you would need to forward all of those emails to the new account and create the folders on the new account before creating the forwarder. I hope that's clear for you. Sorry that it is a more involved process than it would first appear. Let us know if you have any further questions. Regards, Arnel C. |
n/a Points
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2014-12-30 7:55 pm
Just purchased hosting service and finished setting up email accounts. However the mail.hellowildafrica.com does not point me to webmail login. Only displays my IP address. Would like to edit the CNAME record for mail.hellowildafrica.com to point to webmail login. What do I do? |
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Staff 2,342 Points
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2014-12-30 8:03 pm
Unfortunately, this would not be possible, however, you may visit example.com/webmail to access webmail.
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n/a Points
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2015-01-01 11:33 am
It is not clear that when using an email client like Outlook, does your REPLY to an email show the receipient that the reply email came from the name@mydomain.com address or from the name@outlook.com address? |
Staff 1,198 Points
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2015-01-02 6:18 pm
Hello Stevew,
The reply would have the name@mydomain.com of the account you are recieving mail on. Kindest Regards, TJ Edens |
n/a Points
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2015-01-13 9:58 pm
I can't seem to connect the new email address with Outlook in Windows 8.1. I printed out the manual setting instructions and entered everything exactly as printed and I keep getting error failures. Am I doing something wrong? Is there another step I need to take? Please help. |
n/a Points
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2015-03-09 11:44 pm
Our website (******9) was upgraded to dynamo but now we are unable to see our old emails. |
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Staff 12,339 Points
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2015-03-10 4:50 pm
Hello Victor,
Thank you for contacting us. Since this is just our public forum, we cannot provide account specific information from here. Please submit a Ticket to Live Support, requesting that they resync the emails over to the new server. Thank you, John-Paul |
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Staff 16,266 Points
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2015-04-27 6:21 pm
Hello Robert,
Yes, you can certainly create forwards to gmail.com or any other domain that has email. Kindest Regards, Scott M |
n/a Points
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2015-08-12 12:17 am
Is there a way to temporarily suspend an email account so that the mailboxes remain intact but incoming messages are disallowed? |
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Staff 1,198 Points
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2015-08-12 6:34 am
Hello LaCharla,
You can setup a user level filter in cPanel for that email account. The filter would say something like this: If TO: contains your@email.com discard message. Best Regards, TJ Edens |
n/a Points
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2015-10-17 5:30 pm
This article was very helpful and answered all of my questions.
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n/a Points
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2016-06-03 9:43 am
What is the maximum file size allowed for incoming emails? I need to receive an email with a big attachment, and I am wondering about the limit. Thanks, Jane |
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Staff 1,198 Points
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2016-06-03 5:14 pm
Hello,
Try to keep attachments below 50MB. If you need to send/receive items larger then please use a file storage website such as dropbox, Google drive, etc. Best Regards, TJ Edens |
n/a Points
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2016-10-25 11:55 pm
Just tell us how to set it up. All your instructions tell me how to buy my site plan. I already have a site plan. Now I can't get anywhere else to just design/create my blog.
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n/a Points
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2018-10-11 8:34 am
MY EMAIL ACCOUNT SPACE ALLOWANCE IS NEAR FULL, HOW DO I AQUIRE MORE SPACE? |
Staff 536 Points
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2018-10-11 3:48 pm
You'll need to upgrade your hosting plan, delete unneeded emails and data, and/or setup POP3 email to save some or all emails locally.
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