430PM Update (EDT) Temporary East Coast Connectivity Issues- Update

6 Points

2012-08-01 1:31 am

3:34 PM Pacific Time (6:34 PM Eastern) My sites are still timing out. I cannot connect. I am located on the WEST COAST (Los Angeles area). Your tech support lines have a busy signal and your tech support chat is offline. Please provide more info!

11 Points

2012-08-01 1:35 am

Same as the user above. My domains are still down and it's 6:34pm ET on 7/31/12.

Help!

15 Points

2012-08-01 1:36 am

you are not the only one, our site is also down, no clue who's issues were resolved but certainly not ours.

3 Points

2012-08-01 1:39 am

Hi, it's 6:38pm EST and I am still having connectivity issues, won't connect at all. Please send info as to eta when this is resolved. Thank you.

8 Points

2012-08-01 1:55 am

Come on lets get this taken care of already

3 Points

2012-08-01 1:55 am

Same here, still down.

18 Points

2012-08-01 2:10 am

Any update on connectivity? My domain is still down!

3 Points

2012-08-01 2:15 am

I am in Washington State (WEST COAST) and my website is offline. HELP!

3 Points

2012-08-01 2:17 am

My users have been getting error messages for 2 days, and now it's completely down. Customer service claims that the East coast issues have been resolved, but they're having issues with the West Coast. I'm in the East coast and my site is still down. The issue is apparently widespread and NOT resolved. No timeframe for a fix.

8 Points

2012-08-01 2:17 am

Same here, all my websites are down. Really annoying, let's get this fixed Webhostinghub.

8 Points

2012-08-01 2:24 am

end of the month, trying to close a few more deals... grrrrr

11 Points

2012-08-01 2:55 am

My site is down at 5:54 MDT and has been since at least 5:08 MDT. No access via web or FTP. This is killing my business!

11 Points

2012-08-01 3:05 am

MY SITE HAS BEEN DOWN MOST OF THE DAY. MOVE YOUR SITE AWAY AS SOON AS YOU GET THE CHANCE! THESE GUYS WILL KILL YOUR BUSINESS. THEY WON'T EVEN ANSWER THEIR PHONES!

3 Points

2012-08-01 3:07 am

Hello, I'm here in Oregon (West Coast as well) at 5:07PM PDT and my site, email and ftp are down...

3 Points

2012-08-01 3:23 am

Gain some perspective. Everyone has lost their website. How many people will be trying to call? Kill your business? First time its been down for me in two years. You would have power outages more often than that.

I'm in Australia and have woken up to to this issue. Either it is not fixed or something else is affecting me.

11 Points

2012-08-01 3:30 am

I am on the west coast of the United States and this is the third time my site has been down in the last 3 months! Advertisers leave and ask for refunds when their ads are not displayed as agreed and it is hard to get them back. If they cannot handle the call volume they should at a minimum send emails to inform their customers. This unacceptable, but maybe your sites don't need to be running, maybe you can just throw your money away...

18 Points

2012-08-01 3:40 am

First PayPal issues now this, how the hell does anyone do business this way.

14 Points

2012-08-01 3:46 am

My site is still down as of 8:45 eastern time.

15 Points

2012-08-01 3:57 am

it's back for me now, wish the rest of you good luck [i](he said rushing to backup mySQL db and ftp files whilst looking for a different hosting solution)[/i] :sigh:
<strong>LE:</strong> Spoke to soon, it's down again. :-?

3 Points

2012-08-01 4:44 am

Still down as of 7:45 MST.

WEBSITE
WEBMAIL
CPANEL

All down. Please provide ETRO. Thank you

3 Points

2012-08-01 4:45 am

Everything is down for me. I really don't need this guys. No contact from Web Hosting Hub, but then how would I know? I can't access my email.

Nobody answering phones, no tech support online. Makes me very nervous. Please update your site Web Hosting Hub to let us know what's happening!

18 Points

2012-08-01 4:52 am

everything is still down for me, and my e-shop is completely gone!!!!!!! I'm new here but this is not needed at all. I guess I should have gone with Go-Daddy and spent a few more bucks.

6 Points

2012-08-01 5:00 am

It's now 7PM Los Angeles time. Sites are still down and no news other than it's a problem "out of their control." What does that mean? How about a little insight as to who is doing what to resolve this? Rather disappointing.

3 Points

2012-08-01 5:00 am

As 10PM eastern time i am still down. Website, email everything is down.

18 Points

2012-08-01 5:04 am

Wonders if they have gone out of business?

11 Points

2012-08-01 5:12 am

3 hours now. This is totally egregious. Have you not heard of failover? This is going to cost me money directly. What do you want me to tell my accounts? Gee, I'm sorry. I can't pay this month's bill because my web host was down. I'm sure they'll let me slide. NOT. You understand the word "actionable". Right?

18 Points

2012-08-01 5:16 am

Hey what has happened to the "We are here 24-7 to help you with anything"? How about just filling us in on what is happening would be a great start. No news since 430pm eastern.

16,266 Points

2012-08-01 6:05 pm

Hello Everyone,

This is Scott with WebHostingHub. There was indeed a West Coast Datacenter connection issue last night at roughly 5:00pm EDT. This is confirmed to have been unscheduled maintenance by one of our upline providers.

The East Coast issue was a hardware issue that was resolved after manually rerouting the system. Our Systems team is working to implement a failsafe to prevent such an issue from recurring.

We definitely want everyone to have as much uptime as possible, and our support department is always available 24 hours. Any time a large number of customers are affected there can be thousands of calls coming in at once, so there will be delays getting through with phones. Emails are, of course, answered as quickly as possible as well. Also, for the duration of the outage, we could not connect to the server to update the website as well as our chat systems.

We do sincerely apologize for any downtime experienced and are working as a company to ensure this issue does not recur.

We thank everyone for their patience and understanding. Outages beyond our control are just as frustrating for us, but we sincerely appreciate everyone for sticking with us through the incidents.

Best Regards,
Scott M